We’re looking for an experienced and hands-on B2B Operations professional who can take ownership of the end-to-end wholesale fulfillment process and ensure smooth, on-time deliveries worldwide. You are highly organized, solution-oriented, and confident in managing a small team of two people, clients, 3PL partners, and cross-functional stakeholders in a fast-paced environment.
You will be part of a collaborative, high-performing team and play a key role in shaping Aeyde’s next stage of growth.
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Own worldwide B2B footwear shipments, including after-sales support, returns, swaps, and customer claims.
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Manage the day-to-day B2B outbound flow and act as the main point of contact for Operations & Fulfillment, ensuring seamless communication with external Partners as well as internal teams like Wholesale, Merchandising and Finance.
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Manage performance, staffing and holiday planning for two coordinators, ensuring uninterrupted operations and fulfillment KPIs, especially during peak periods.
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Oversee B2B inbound processing, including system uploads, 3PL coordination, and warehouse booking-in.
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Work closely with the Wholesale team to ensure on-time shipments and proactively communicate delays or disruptions.
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Coordinate B2B shipments, including creating shipping and customs documentation, client portals, and 3PL ship-outs.
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Ensure an exceptional customer experience by efficiently managing client enquiries, returns, swaps, and claims.
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Proactively track B2B orders and launch dates to ensure smooth, on-time deliveries.
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Manage 3PL relationships to ensure high service levels, smooth operations, and cost efficiency.
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Drive continuous improvement of SOPs, SLAs, and KPIs to increase efficiency, reduce costs, and maintain service standards.
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Own the operational onboarding of new B2B clients.
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Build strong internal and external relationships through regular check-ins, quarterly reviews, and on-site visits.
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Ensure shipment data is accurately recorded in the ERP system for reliable forecasting and reporting.
