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Whether you're changing careers, already have experience as a call center agent, or have worked in customer service, we'd love to hear from you.
As a Customer Service Representative (m/f/d), you'll support online advertisers across multiple communication channels, including phone, chat, email, and scheduled appointments
Location: Münster (Home Office)
Start Date: 31.08.2026
Job Type: Full-time
Your challenge
- Deliver customer support to online advertisers via phone, chat, email, and scheduled appointments
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Assist customers with advertising campaign management, billing and invoice inquiries, account settings, technical issues, and ad performance
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Resolve customer inquiries by collaborating with internal and external stakeholders
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Conduct proactive customer follow-ups and callbacks to provide tailored, solution-oriented support
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Identify opportunities to recommend and upsell relevant product features and services
Your profile
- Excellent Spanish language skills (spoken and written)
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Very good English skills
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Service oriented, patient and friendly manner
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Professional communication skills and accordant soft skills
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Experience in Online Advertising & Customer Service background is advantageous
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Aptitude for sales - ability to upsell features and services
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High technical affinity and competence with PC usage (internet, Microsoft Office, troubleshooting of issues)
What you get
- Home Office with occasional on-site visits to the office
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A basic salary of 2,410 € gross (for 40 hours a week)
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Certified product and communication training
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Support network of Subject Matter Experts, Coaches and Team Leads to ensure smooth integration and development in the role
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Specialized training programs to support your progression in the field of online advertising
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Integration into an international team with a multicultural environment
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Multiple employee events, competitions, prizes and engagement activities throughout the year
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An incentive scheme where good performance is rewarded financially
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Attractive discount cooperation partners for TP employees (like fitness, fashion etc.)
About us
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With nearly 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
