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Sie bringen sich aktiv ein, um den Empfangsbereich und das Arbeitsumfeld kontinuierlich zu verbessern
Title: Senior Receptionist
Location: 60329 Frankfurt am Main
Salary: €48,000-€50,500 per annum
Contract: Permanent, full time
Shifts: 40 hours a week, Mon-Fri 9am-6pm with a 1-hour unpaid break
Work model: Fully onsite
Position Summary
The first impression coordinator serves as the on-site ambassador of the reception space, curating a professional, hospitality-driven front-of-house experience. This role sets the tone for every end-to-end client interaction and ultimately enhances the overall workplace experience by integrating meeting coordination, hospitality services, and day-to-day operations.
Job Qualifications
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High school diploma or equivalent required
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Minimum of two (2) years of experience in reception, workplace coordination, hospitality, or office services within a professional services or corporate environment
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Fluent in German and English (spoken and written / B2-C2 level) is mandatory.
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Strong customer service and professional communication skills
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Comfortable interacting with internal stakeholders and external vendors
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Ability to work independently and manage competing priorities
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Strong organizational skills with attention to detail
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Comfortable lifting and transporting materials weighing up to 10-15kg
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High level of professionalism, reliability, and service orientation
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Proficiency with Microsoft Office; familiarity with room booking or visitor systems preferred
Key Responsibilities
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Maintain full front desk coverage during business hours as the primary on-site reception specialist
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Act as the primary point of contact for all front-of-house interactions
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Provide a high professional, hospitality-level welcome to all visitors, clients, and employees
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Handle incoming calls, emails, and inquiries with professionalism and efficiency
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Manage visitor check‑in, office access, and parking protocols in accordance with site procedures
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Anticipate guest needs and deliver a proactive, personalized service experience
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Coordinate office seating and hoteling requests as applicable
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Schedule and manage conference room bookings and respond to meeting room requests
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Support visitor lists, check‑in processes, and badge coordination as required
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Support meeting room readiness and shared space presentation
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Coordinate and oversee conference room bookings and scheduling
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Support refreshments, catering, and meeting setups as needed
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Maintain conference rooms, pantries, and common areas in a clean, client‑ready condition
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Partner with internal teams and vendors to ensure a seamless meeting and hospitality experience
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Provide backup support for hospitality services during peak periods or when coverage is needed
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Maintain full reception coverage during business hours
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Manage visitor lists, badge coordination, and access procedures
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Support office operations and administrative tasks as required
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Monitor daily schedules to anticipate demand and avoid service gaps
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Assist with ad-hoc projects and provide support during peak periods
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Demonstrate a consistently polished, professional, and confident demeanor
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Maintain the highest standards of confidentiality and discretion
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Exhibit strong cultural awareness and the ability to engage with an international clientele
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Handle challenges calmly and provide solution-oriented responses
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Continuously seek opportunities to enhance the client and workplace experience
