Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)
Department: Client Success
Work Type: Full-Time (Mid-to-Senior Level)
Travel: None (0%)
Languages Required: Professional fluency in German (C1) and English (C1)
Salary Package: €40,000 – €50,000 base + yearly incentive bonus
We are an expanding, technology-driven scale-up (101–500 team members) pioneering software products designed for web accessibility. In this pivotal role as an Enterprise Customer Success Manager, you will directly steer organization growth by building high-value client relationships, driving platform adoption, and championing long-term retention across key corporate accounts.
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Strategic Account Leadership: Take full ownership of key enterprise accounts, nurturing trust-based relationships with executive decision-makers.
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Proactive Client Growth: Uncover and drive expansion opportunities (up-selling and cross-selling) in close synergy with Enterprise Sales and Product teams.
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Full-Lifecycle Ownership: Direct seamless client onboarding, continuous product adoption, and end-to-end contract renewals.
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Data-Driven Success Reviews: Lead regular operational and strategic business reviews to demonstrate measurable value and continuous return on investment.
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Risk Prevention & Retention: Identify early churn indicators and implement targeted retention strategies to keep account health high.
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Cross-Departmental Synergy: Serve as the primary bridge connecting corporate clients with internal technical, product, and revenue operations.
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Proven Track Record: Demonstrated experience in Account Management or Enterprise Customer Success within a fast-moving scale-up or tech start-up.
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Bilingual Proficiency: Exceptional spoken and written skills in both German (C1) and English (C1).
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CRM Mastery: Practical experience working with modern customer management software (preferably HubSpot).
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Strategic Skillset: Excellent analytical thinking, strong negotiation capabilities, and a structured, self-directed work style.
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Skills in additional European languages.
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Strategic Challenger: Comfortable challenging client assumptions to advise on best practices.
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High Drive: Ambitious, proactive, and capable of navigating complex corporate structures.
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Collaborative: Thrives when working closely alongside interdisciplinary product and sales units.
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Competitive Pay: Base salary ranging from €40,000 to €50,000 gross p.a., augmented by an annual bonus structure and 30 days of annual leave.
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High Visibility: A high-impact position offering significant autonomy, direct influence on business outcomes, and clear career growth.
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Balanced Schedule: Flexible working hours and predictable scheduling supported by a hybrid model (up to 1 home-office day per week) and zero travel requirements.
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Purpose-Driven Work: Join a mission-driven environment dedicated to building a fully inclusive digital world.
