We are looking for a full-time Customer Support & Order Processing Specialist to work closely with teams in Germany, UK and other European Opcos and help ensure that our internal sales support function in Germany operates accurately and effectively.
Interfacing with customers and internal teams in Germany, UK and Europe.
The technical internal sales department forms the strategic interface between customers, engineering, and the field sales team. The role involves acting as the first point of contact for customers by phone and email, providing friendly and competent advice on our products requiring technical explanation, giving first-level support for technical issues, processing orders through to invoicing, prepare quotations and maintaining data in our databases.
Responsibilities Include:
First point of contact for customers by phone and email
Provide first-level support for technical issues.
Independently process and manage orders, including invoicing.
Prepare quotations
Create and maintain data in our databases.
Very good German language skills at CEF level C2 and good English language skills at CEF level B2.
Qualification as an IT systems management assistant, or commercial training combined with a strong technical interest.
Understanding of technical and commercial contexts.
Very good PC skills, particularly Microsoft Office applications.
Good written and spoken English.
A long-term interest in working with us.
Experience with CRM or ticketing systems (for example Zendesk) is a plus
Ability to work accurately, even when processes are not yet fully developed
Ability to prioritize in a dynamic work environment
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We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.
