Responsible for delivering Medical Information services to customers, patients, and/or healthcare professionals, in order to respond to enquiries providing drug/medical device product information.
Location – fully remote (homeoffice)
Medical Information Specialist (m/w/d) – English+Swedish
KEY RESPONSIBILITIES
- Professionally, effectively, and accurately responds to technical and Medical Information enquiries,received in a variety of formats, in reference to specific client products and/or therapy areas.
- Accurately identify, document, and triage Medical Information enquiries, Adverse Events and Product Quality Complaints.
- Comply with organisational, Client and regulatory Standard Operating Procedures (SOPs) and guidelines.
- Analyse questions, research and formulate responses to enquiries to provide timely, accurate and concise response using client-approved resources in both written and verbal format.
- Record all enquiries and responses, accurately collecting information required by individual programs and correctly capturing in organisational and/or Client systems.
- Effectively support Medical Information, Adverse Event and product Quality Complaint follow-up, retrieval, and outcome management processes.
- Maintain excellent quality and productivity standards for all client programs.
- Display flexibility within department to maximize utilization, including support for others in team e.g.,buddy support/training, performing administrative and non-telecommunication duties, as needed.
- Work effectively as part of team to help build and maintain a supportive and caring team culture.
JOB HOLDER SPECIFICATION
- Bachelor’s Degree in Life Sciences, or higher
- Requirement to speak, read and write Swedish fluently (additional to English), native language capabilities preferable
- Excellent written and verbal communication skills
- Excellent organisational and time management skills
- Enjoy working proactively with the ability to work towards deadlines
- Attention to detail and the ability to follow process diligently
- Good interpersonal skills and relationship building capability
- Strong work ethic
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WE ARE LOOKING FORWARD TO MEETING YOU
If you have any questions, please call Lukas Heinrich at +49 621 7502 380.
Internal reference number: 23210
Please apply online.
