The Field Service Engineer (FSE) delivers on‑site and remote support to end users, ensuring a secure, reliable, and productive digital workspace across Windows devices and mobile platforms. This position will also serve as a key interface between the DT organization and the business, ensuring that IT initiatives align with operational needs and facilitating effective communication between technical teams and business stakeholders. Proactively gather feedback from users and business leaders to improve service delivery and support organizational objectives. The role owns the full endpoint lifecycle—imaging/provisioning, configuration and policy management, account and access provisioning and day‑to‑day support. The FSE acts as the hands‑on interface between users, central engineering teams, and vendors to drive quick resolution, excellent customer experience, and strong compliance posture. Given these responsibilities, an excellent communication background is essential. This role requires a strong technical background, problem-solving skills, and the ability to work both independently and as part of a team.
