ab sofort
Biberach/Baden
Yes
Multiple years of professional experience
Full-time (40 hours/week)
WE LOVE AVIATION
RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide.
As Director of Service Operations for Europe & the UK, you will play a key role in leading and further developing our European service business in the aviation industry. Working closely with international OEMs, customers, and internal departments, you will ensure excellent service delivery across multiple locations and drive profitable growth, operational excellence, and the highest level of customer satisfaction. If you’re looking to take on responsibility in an international environment and actively help shape the future of our service organization, we should get to know each other!
- Compensation: Attractive base salary and performance-based bonus
- Work-life balance: flexible working hours, remote work up to 40 percent, 30 days' vacation and extra holiday at Christmas and New Year's Eve
- Company pension plan: competent advice and above-average allowance
- Health management: company doctor, social counseling, bicycle leasing and Hansefit (fitness-membership)
- Infrastructure and facilities: modern workplaces, company daycare center, company restaurant, food trucks and supermarket
- Personnel development: comprehensive induction and a wide range of further training opportunities
- Team spirit: Regular team events and company celebrations
- Extras: Corporate benefits (special conditions with well-known manufacturers and brands); presents for special personal occasions
- Mobility: Optimal public transport connections, e-charging stations and free parking spaces
- Responsibility for managing and further developing all European service locations, with a focus on quality, customer satisfaction, and profitable growth
- Implementation of the regional service strategy, as well as the identification and development of new service offerings and growth opportunities
- Leading and developing the service organization, including capacity planning, workforce development, and fostering a service-oriented corporate culture
- Management of customer and OEM programs, including performance management, KPI monitoring, and escalation management at the regional and global levels
- Analyze customer requirements and collaborate with sales, product management, and the supply chain to ensure successful order fulfillment
- Managing cross-functional projects and ensuring that safety, quality, schedule, and cost targets are met in the service business
- A bachelor's or master's degree in engineering, business administration, operations management, or a comparable qualification
- Several years of management experience in service operations, aftermarket services, or a comparable technical field; ideally in the aviation industry
- A proven track record of success in managing multiple locations and in improving business results, customer satisfaction, and organizational development
- Strong business acumen and experience in budget management, forecasting, KPI management, and negotiations
- You are customer-focused, enjoy traveling, demonstrate an analytical, structured, and solution-oriented approach to your work, and are also highly reliable
- You stand out thanks to your exceptional communication skills and your fluency in both spoken and written German and English
Verena Rauber
HR Business Partner / Teamlead Apprenticeship
