Field Support Engineer - Protein Crystallography & Liquid Handling
FORMULATRIX (Frankfurt am Main, Germany)
FORMULATRIX is a rapidly growing company, headquartered in Dubai, UAE. Founded in 2002, we have since grown to be the global leader in protein crystallization imaging and automation.
Building on our market-leading position in Protein Crystallography, we have expanded our product range to include a line of unique microfluidic-based liquid handlers and a game-changing digital PCR system. These markets offer the company significant room for growth, and we are looking for an experienced candidate to integrate into our European support team.
This field support engineer position within our European Support Team is a home office-based position in the greater Frankfurt, Germany area. It requires a hands-on, detail-oriented person, able to work directly with our customers throughout Europe. This involves on-site installation of sophisticated robotic systems for life-science research, customer training and follow-up support, both from home office and in the field. The position requires 60% + overnight travel, potentially on short notice.
Primary Work Responsibilities
- Based in the Frankfurt, Germany area, as a member of the support team in Europe, reporting to the European Support Manager.
- Service existing systems throughout Europe.
- Customer training and support from home and in the field, via phone, email, or remote access tools such as TeamViewer.
- Escalate issues to the USA HQ when necessary.
- Up to 60% overnight travel.
- Record customer interactions and issues in our CRM database.
- Maintain and record detailed notes during customer support work.
- Follow up with the engineering teams to ensure that issues are addressed and product quality and usability are improved.
- Provide a regular support summary in weekly team meetings.
- In-house repair and testing of MANTIS/ µPULSE instruments.
Qualifications
- Bachelor's degree or equivalent in an IT/engineering/robotics discipline.
- Experience with precision automation, robotics, software, microfluidics.
- Experience with digital imaging systems, Lasers and optics.
- Highly proficient with computers, (Windows OS), networking and IT-related activities.
- Quick learner with good interpersonal skills.
- Native German and excellent English language skills, both written and verbal, are essential.
- Experience supporting high-value instrumentation in similar environments (e.g. Synchrotron facilities).
- Full German driver’s license (car).
Benefits
- Salary and benefits package will be competitive with market rates.
- Profit-sharing plan for exceptional candidates.
- Personal performance bonus
- Pension contribution
- Car allowance
How To Apply via E-mail
** RESUMES SUBMITTED WITHOUT THE INFORMATION REQUESTED BELOW WILL NOT BE CONSIDERED **
To be considered for this position, please email [email protected] with the words "FSE - Frankfurt". You must include a copy of your resume, (Word, PDF, plain text or RTF only) and answer the following three questions in the body of your email:
- What are your salary requirements?
- When can you start?
- Are you legally authorized to work in Germany?
- Will you now or in the future require visa sponsorship?
- What is it about this position that interests you?
- Do you have a valid German driver's license?
- Are you comfortable with up to 60% overnight travel?
**NO RECRUITERS OR AGENCIES**
Job Type: Full-time
Pay: From 60.000,00€ per year
Application Question(s):
- What are your salary requirements?
- When can you start?
- Are you legally authorized to work in Germany?
- Will you now, or in the future, require sponsorship (i.e. H-1B visa, TN visa, etc.) to legally work in the U.S.?
- What is it about this position that interests you?
- What percentage of the time are you willing to travel for work? (0-100%)
- Are you flexible for travelling?
Experience:
- Field Support Engineer: 10 years (Preferred)
Language:
- German (Preferred)
- English (Preferred)
License/Certification:
- German driver's license (Preferred)
Location:
- Frankfurt am Main (Preferred)
Work Location: On the road
