2026-06-15
Why you should come to ULVAC
ULVAC Europe is a leading supplier of vacuum systems, instrumentation, vacuum pumps and components for the semiconductor, solar, flat panel display, research, automotive, medical, electrical, and refrigeration industries. Established in Germany in 1987, ULVAC Europe is a subsidiary of ULVAC, Inc., which is made up of 39 companies engaged in most sectors of the vacuum industry. ULVAC Europe provides sales, service and support to the customers of the EMEA countries. Located near Munich, our team of experienced engineers and sales team ensure a fast and professional response to customer requests. We would be very pleased to have you on board of our highly motivated and friendly team. Currently ULVAC GmbH is experiencing unprecedented growth and is looking for passionate team members.
Position Overview
The Senior Field Service Engineer II – Industrial Equipment is responsible for the installation, commissioning, maintenance, troubleshooting, repair, and technical support of ULVAC industrial equipment throughout the EMEA region and occasionally worldwide.
The role combines strong hands-on mechanical and electrical expertise with customer-facing responsibilities and independent problem-solving capabilities. The engineer acts as a technical expert for industrial vacuum, coating, thermal processing, and related equipment, supporting customers throughout the entire equipment lifecycle.
A strong focus lies on field-based service activities, customer support, troubleshooting, equipment upgrades, and ensuring high equipment availability and customer satisfaction.
This position requires a proactive, self-driven mindset with strong ownership, technical competence, and the ability to work independently in demanding customer environments.
Key Responsibilities
Installation & Commissioning
- Perform installation and commissioning of ULVAC industrial equipment at customer sites
- Execute start-up activities and verify equipment performance
- Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)
- Support customer handover and operational qualification activities
- Coordinate installation activities with customers and internal departments
Service & Troubleshooting
- Diagnose and resolve mechanical, electrical, pneumatic, vacuum, and process-related equipment issues
- Perform preventive and corrective maintenance activities
- Execute equipment upgrades, modifications, and retrofits
- Support emergency breakdown situations and minimize customer downtime
- Prepare detailed service reports and technical documentation
- Escalate and coordinate complex technical issues when required
- Customer Support & Technical Interface
- Act as technical point of contact for customers during service activities
- Conduct operator and maintenance training
- Support customers with technical recommendations and best practices
- Build strong customer relationships through professional service delivery
- Support spare parts recommendations and service-related quotations
- Act as interface between customers, Field Service, Sales, Engineering, and ULVAC Japan
Workshop & Internal Support
- Support workshop activities when not travelling
- Assist with equipment preparation and testing
- Share technical knowledge and best practices within the Field Service team
- Support continuous improvement initiatives and service process optimization
- Contribute to technical documentation and knowledge management
- Process & Performance Responsibility
- Maintain accurate service records and documentation
- Ensure compliance with service procedures and quality standards
- Monitor equipment performance and identify improvement opportunities
- Support achievement of service KPIs and customer satisfaction targets
- Contribute to safe working practices and compliance with customer requirements
Skills & Competencies
- Strong mechanical and electrical troubleshooting skills
- Strong hands-on service mindset
- Analytical and structured problem-solving approach
- Ability to work independently in customer environments
- Strong customer orientation and communication skills
- Ability to manage multiple projects and priorities simultaneously
- Proactive and self-driven with strong ownership
- Team-oriented with ability to work cross-functionally
- Ability to perform under pressure and in time-critical situations
Required Qualifications & Experience
- Technical education or degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering, or similar
- Several years of experience as a Field Service Engineer, Service Technician, Commissioning Engineer, Maintenance Engineer, or similar role in an industrial environment
- Hands-on experience with industrial vacuum systems is required
- Several years of experience working on industrial equipment such as coating systems, thermal processing equipment, furnaces, leak detection systems, industrial automation systems, laboratory equipment, or comparable machinery
- Experience in semiconductor equipment is considered an advantage but is not mandatory
- Strong experience in mechanical and electrical troubleshooting
- Experience with installation and commissioning activities
- Experience working independently at customer sites
- Experience in international and customer-facing environments
- Willingness to travel extensively
- Willingness to relocate to the Munich area
Preferred Qualifications
- Experience with semiconductor equipment and cleanroom environments
- Experience with coating technologies
- Experience with thermal processing equipment and furnaces
- Experience with leak detection systems
- Experience with industrial automation and PLC systems
- Experience with robotics and motion control systems
- Experience with manufacturing or production equipment
- German language skills
Department: Field Service
Location: Office-based with extensive customer site visits
Travel: 75% (can be more at times)
Additional Value for the Organization
- Strengthens ULVAC’s industrial service capabilities
- Supports growing industrial business activities across EMEA
- Reduces customer downtime through effective troubleshooting and service support
- Improves customer responsiveness and service quality
- Strengthens technical expertise within the Field Service organization
- Supports sustainable growth of service-related business
- Acts as a technical ambassador of ULVAC at customer sites
Interested? Please send your detailed application documents to the attention of [email protected]
Vertraulich
ULVAC GmbH
Klausnerring 4
85551 Kirchheim bei München
Ingrid Kaiser, Tel 089-960909-6.
