We need an exceptional and passionate Assistant Front of House Manager to join our team and to support the Front of House Manager. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.
WHO ARE WE
Generator is redefining social hospitality. Born in London, we’ve grown into a global brand with culturally connected spaces across Europe and beyond. Recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, we continue to challenge convention, evolve constantly, and raise the bar within our industry.
Backed by Brookfield, we are entering an exciting new phase of growth, with the scale and stability to strengthen our global position. At our core, we create safe, vibrant, and seriously social spaces inspired by the cities we call home - all driven by one simple mission: BE YOURSELF.
ABOUT GENERATOR HAMBURG
Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded here before they hit the big time. Now it's a hostel, a bar, a morning café, an art house and a favourite neighbourhood hangout.
With work by local artist Till Keifer and design touches such as exposed brick walls and floor-to-ceiling windows, you'll feel right at home in this smart and cosy hostel.
NUTS AND BOLTS OF THE JOB
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Supporting and reporting into Front of House Manager
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Take ownership of the guest journey to ensure that we create a truly unique Generator experience
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Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
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Ensure that our social spaces embody the Generator brand and culture
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Play a part in ensuring that there is a responsible person (duty manager) onsite at all times
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Build and lead a FOH team who get Generator and want to be themselves
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Ensure that your team remains up to date with all local, national and international trends
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Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
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Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
WHAT’S IN YOUR DNA
- Passionate for hospitality and the youth travel market
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Passionate for delivering excellent customer service
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Strong leadership skills with ability to coach, mentor, train and develop crew members
- Hands-on experience
- Ability to work in a fast-paced environment
- Available to work when needed, including weekends, holidays, and nights
- You must be eligible to work in the EU to be considered for this role
YOUR ROCK STAR EXPERIENCE
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Previous experience working in the hospitality industry and in a similar role
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Possess a high level of commercial awareness and sales capabilities in addition to excellent leadership skills
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Competent level of IT proficiency
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Conversant in at least one Property Management System
OUR GLOBAL EMPLOYEE BENEFITS
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Birthday holiday in addition to your yearly holiday allocation
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Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
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Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
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Employer funded life assurance at two times base salary to cover death in service lump sum payments
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Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
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2 free nights’ accommodation across any hostels (subject to availability)
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Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
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Social events and celebrations calendar
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Various employee recognition schemes
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Online learning tools
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com.
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.
Join Us and help us achieve our Vision!
