For our office in München (hybrid working model) suchen wir aktuell einen Trainee CE&O Germany.
The CE&O Trainee Program is an 18-month structured development track within Customer Engagement & Operations (CE&O), designed to prepare high-potential talent for a specialist role across CMI, CFE, or DICE. Through a combination of onboarding, three functional rotations, and a final specialization phase, the trainee builds a holistic understanding of the CE&O operating model – covering customer engagement, omnichannel, digital solutions, data & analytics, and the underlying tool stack (e.g., Power BI, Veeva). The role is supported by a dedicated line manager, an overall mentor, and functional mentors per rotation, with a regular cadence of weekly operational check-ins, monthly development talks, and rotation reviews every four months.
Principal Accountabilities
Onboarding & Foundation: Build a holistic understanding of CE&O (structure and roles across CMI, CFE, and DICE); complete the introduction to the Customer Engagement Model, omnichannel, digital solutions and data & analytics; set up and familiarize with the relevant tool stack (Power BI, Veeva, etc.).
Rotation 1 – CMI (Customer & Market Insights): Translate data into insights and derive business impact – analyze market data and KPI systems, design market research projects, build a KPI dashboard, and develop insight-based campaign recommendations.
Rotation 2 – CFE (Customer Facing Excellence): Learn go-to-market models, systems and processes and improve performance – support CRM systems and processes, develop reportings, and conduct performance analyses.
Rotation 3 – DICE (Digital, Innovation, Channels & Experience): Actively shape (new) channels and drive innovation – test new channels (e.g., AI use cases), orchestrate content, pilot an AI use case, and optimize an omnichannel campaign.
Specialization & Impact: Deepen expertise in a chosen focus area and deliver an independent, cross-functional “Signature Project” with high business impact to prepare for the transition into a permanent specialist role within CE&O.
Minimum Education and Experience Requirements
- Bachelor’s degree (communications, health economics, business or life/social science background)
- Organized and methodical, flexible and hands-on way of work
- Trustworthy and reliable, able to act in a confidential manner
- Excellent communication/teamwork skills
Fluent in German and good level of English
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Job Level: Internship
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
