BCIC Swiss GmbH | Best Connect International Company is currently looking for an experienced and motivated Deskside IT Support Specialist to join our team in Frankfurt, Germany.
Key Responsibilities:
- Provide onsite IT support for end users and VIPs
- Troubleshoot hardware, software, network, and device issues
- Manage ServiceNow tickets, emails, calls, and Slack requests
- Install, configure, image, and deploy laptops/desktops
- Support conferencing and AV systems
- Perform IMAC activities and hardware replacements
- Maintain IT asset inventory and documentation
- Ensure all issues are resolved within SLA standards
Requirements:
- Bachelor’s degree in IT/Computer Science or equivalent experience
- 3–5 years of Deskside Support experience
- 3+ years supporting Windows & Mac environments
- Strong knowledge of ServiceNow / ITSM tools, SCCM, JAMF, Active Directory, Networking, and Device Management
- Fluent in German and English
- Valid Permit to work in Germany
- Excellent communication and customer service skills
- ITIL knowledge and certifications such as A+, ITIL, or ACMT are a plus
How to Apply
If your profile matches the above requirements, please apply via Indeed by sending your English CV
Mention the position title in the subject line
Apply now and join BCIC Swiss!
Job Type: Full-time
Pay: Up to 165,00€ per day
Work Location: In person
