- Own the end-to-end investigation of after-market quality issues across vehicles, utilizing the JIRA issue management system and providing regular status reporting to key stakeholders.
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Lead the investigation of software and hardware-related quality concerns raised by Aftersales teams, translating customer complaints and vehicle symptoms into structured test plans, clear problem definitions, and actionable technical findings for R&D teams.
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Serve as the primary technical interface between Aftersales, vehicle plant quality teams, suppliers, and engineering organizations, ensuring efficient communication and timely issue resolution.
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Perform root-cause analysis through independent evaluation of vehicle data, logs, warranty returns, and test results, collaborating with global teams and suppliers when required.
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Manage assigned quality issues through the early stages of the 8D process (D0–D3),proactively tracking progress, reporting status, and escalating risks or blockers when necessary.
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Analyse failed warranty parts to validate failure modes, identify root causes, and support corrective actions.
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Coordinate logistics and handling of incoming warranty parts to ensure efficient analysis, processing, and disposition.
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Contribute to continuous improvement by developing technical knowledge databases,enhancing investigation methodologies, and identifying opportunities for product and process improvements.
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Deliver performance in line with agreed KPIs and quality objectives.
- Proven experience in whole-vehicle testing within one or more of the following domains:
o Infotainment & Connectivity
o ADAS
o Electrical & Electronic (E/E) Systems
o Chassis
o Propulsion
o Vehicle Engineering
- Strong technical reporting and documentation skills.
- Advanced experience with Vector tools, including CANoe and CANape.
- Strong knowledge of CAN and FlexRay communication, logging methodologies, and data analysis.
- Experience performing root-cause investigations and structured problem-solving using methodologies such as 8D, Six Sigma, or equivalent.
- Good understanding of electric vehicle systems and technologies.
- Experience working in global, cross-functional teams and managing multiple stakeholders.
- Excellent communication and collaboration skills.
- Fluent English language skills.
- Valid Class B driving licence.
