Location: Bonn, Germany
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.
As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.
JOB PURPOSE
Develop and administer Air Freight Systems & Digital Delivery plans, processes, programs and activities to deliver effective and efficient functional outcomes in line with business needs and objectives, relevant strategies, frameworks and standards, Group guidelines and policies, and applicable legal, regulatory and compliance requirements. This includes managing Air Freight Systems & Digital Delivery activities within the assigned scope by converting business demand into governed solution delivery work, ensuring delivery within cost, time and quality expectations, and driving adoption of approved systems and capabilities.
KEY TASKS
- Manage assigned Air Freight solution delivery pipeline, ensuring demand is captured through the approved front door and supported by business rationale, impact, requirements and evidence.
- Lead planning and delivery of approved projects, enhancements, system fixes or adoption initiatives within scope, quality, timeline and budget expectations.
- Apply RUN / MATCH / LEAP logic to support prioritization and ensure stability, competitive parity and innovation demand are not mixed without decision discipline.
- Coordinate business requirements, UAT, training, readiness, release communication and post-go-live adoption with domains, GSC, Solution Delivery and IT.
- Support approved systems such as CW1, QuoteShop, Sales360, myDHLi, FRP / Station Monitor, LifeTrack and CapTrack are supported through consistent business ownership and adoption logic.
- Identify risks, dependencies, system gaps and adoption blockers early and escalate with impact, owner, due date and proposed decision path.
- Challenge local tool creation, shadow reporting, duplicated demand routes and country-specific rebuild requests that undermine GTOM standardization.
- Link system initiatives to AQI/SQI, productivity, customer promise, compliance, file quality, billing quality, cost-to-serve or strategic differentiation outcomes.
- Execute effective project governance including decision logs, action tracking, readiness checks, defect management and value realization follow-up.
- Instruct specialists and business users on digital governance, structured requirements, UAT discipline and adoption expectations.
SKILLS
- RUN / MATCH / LEAP governance
- CW1 / QuoteShop / FRP / myDHLi awareness
- LifeTrack / CapTrack awareness
- process-to-system translation
- business case development
QUALIFICATIONS AND EXPERIENCE
Education
Bachelor’s Degree or equivalent experience/qualification
Experience
YOUR BENEFITS
- Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
- Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, 30 days paid vacation, generous corporate discount programs and other employee wellbeing programs.
- Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
- Continuous Learning and Development: We invest in our employees growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
- Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
