Job Description
Purpose of the Job
Analyze sales and market data to help sales and marketing executives formulate strategies. Check and assess all information concerning markets and customers to ensure the company's competitive edge. Check and assess sales volume and potential contribution of the company via the network and all market sectors to ensure development of proper marketing strategies. Develop and keep close working relationships with sales and marketing departments. Ensure the maintenance of market share and contribute to the ability of the company to seize all opportunities as they arise. Take part in the development of customized promotional initiatives aimed at providing set margins. Strengthen the company brand among customers. Coordinate with the press and carry out simple public relations activities. Check projects, budgets, and forecast related to forthcoming promotions.
Role Summary:
As Commercial & Field Operations Specialist (m/w/d), you monitor market performance, identify growth opportunities, and collaborate closely with National Sales Companies to improve sales, profitability, and customer satisfaction. Through data-driven analysis and strategic initiatives, you support the sustainable growth of Hyundai's European Aftersales business.
We want you to:
Monitor Genuine Parts & Accessories sales performance across European National Sales Companies (NSCs) and ensure alignment with Aftersales strategy and commercial objectives
Analyze sales performance, KPIs, market trends, and profitability to identify performance gaps and actionable growth opportunities
Collaborate closely with local markets to improve commercial performance and support the successful execution of sales initiatives and campaigns
Develop recommendations based on data analysis and share best practices across markets to drive continuous improvement
Support strategic planning initiatives that strengthen Genuine Parts & Accessories sales, profitability, and long-term business growth
Participate in commercial decision-making processes and recommend actions to improve sales performance and operational effectiveness
Act as a key escalation point for Aftersales product-related topics and coordinate with Hyundai Service Centers (HSCs), distributors, and internal stakeholders to resolve commercial issues
Drive customer satisfaction initiatives that strengthen customer loyalty and support sustainable business performance
Monitor profitability, margin development, and commercial performance to ensure achievement of financial targets
Collaborate with cross-functional teams across Aftersales, Sales, Marketing, and Headquarters to deliver aligned commercial strategies and business objectives
About you:
Bachelor's degree in Business Administration, Economics, Engineering, or a related field
3–5 years of experience in automotive Aftersales, commercial operations, or sales performance management, preferably within an international environment
Solid understanding of Genuine Parts & Accessories business, Aftersales operations, sales KPIs, and commercial performance management
Strong commercial acumen with a sound understanding of automotive business models and profitability drivers
Excellent analytical skills with experience working with large and complex datasets to generate business insights and recommendations
Advanced proficiency in Microsoft Excel, Power BI, or comparable data analysis tools; familiarity with AI assistant applications is an advantage
Strong project planning and execution skills with the ability to manage multiple initiatives simultaneously
Excellent communication and stakeholder management skills with the ability to collaborate across multicultural and cross-functional teams
Results-oriented, detail-focused, and proactive with strong problem-solving capabilities
Willingness to travel internationally as required
Fluent in English; additional European languages are an advantage
Rewards and Benefits
A highly competitive salary and benefits package
Flexible working hours and hybrid work policy
Continued learning and professional development
Car sharing and car lease mobility program
Daily complimentary lunch at the office canteen and subsidized breakfast snacks
Free access to the company gym
Opportunities to join company sporting clubs including tennis, soccer, yoga and golf
Highly international working environment
Information at a Glance
Posting Start Date: 24/07/2026
Location: Germany
Level of Experience: Mid-Career
Employment Type: Permanent
Function: Aftersales
Subfunction:
