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Design and build LLM-powered AI agents that automate support workflows across Zendesk, Intercom, and internal systems.
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Develop agents that understand requests, plan next steps, retrieve relevant context, take action, and escalate to human agents when needed.
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Own prompt engineering, tool-use design, and evaluation frameworks to ensure reliable, production-quality agent behavior.
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Build and maintain the MLOps infrastructure behind it (model serving, CI/CD, monitoring, safe rollouts).
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Track impact through clear KPIs like resolution time, first-touch resolution, and automation rate.
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Integrate these systems with our existing TypeScript/Python stack, internal APIs, and knowledge bases.
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Work closely with Support, Product, and Engineering to identify the highest-impact automation opportunities.
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Share what you learn with the team and help other engineers apply LLM-driven automation effectively.
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6+ years of experience in Software or Machine Learning Engineering.
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Proven track record building and deploying LLM, GenAI, or agentic AI systems in production.
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Experience designing AI systems that solve real business problems at scale — ideally in workflow automation, decision support, or autonomous task execution.
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Hands-on expertise with LLM application architecture: tool calling, RAG, orchestration, memory/context management, evaluation, and guardrails.
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Solid background in MLOps and production AI infrastructure (deployment, CI/CD, monitoring, evaluation, incident handling).
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Proficiency in Python and/or TypeScript/JavaScript.
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Excellent English (C1); German is a plus.
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High impact and ownership from day one — your work will directly shape deeploi's AI strategy.
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A small, ambitious team in Berlin and Munich — backed by top European VCs including Atomico and Cherry Ventures.
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Competitive salary + virtual share package (VSOP).
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Benefits: public transport ticket or Urban Sports Club/EGYM, Corporate Benefits.
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Well-equipped offices in Berlin and Munich.
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.
