With this profile, you convince us – you have a degree in business administration or project management, project management certifications, and a track record of several years in project work? Very good. If you can also check the following skills and competencies, we warmly invite you to apply:
- Familiarity with coordinating global teams and projects
- Expertness in MS Office, especially Excel, PowerPoint, and Teams
- Proficiency in English, both written and spoken
- Communication and facilitation dexterity
- Strong team player commitment and a proactive mindset
Exciting opportunities await you – as Head of Competence Center IT Support, you will play a key role in shaping and advancing our group-wide IT support within Group IT Operations. In this strategic leadership position, you will take overall responsibility for the continuous optimization of support structures across regions, ensuring efficient collaboration, innovation, and an excellent user experience across all regions. Your further tasks include:
- Lead the Group Competence Center IT Support within Group IT Operations and build and manage an international, interdisciplinary team
- Drive the strategic and operational development of Group IT support
- Define and improve global standards, tools, and processes
- Ensure consistent, high-quality IT support across all regions and balance global service quality with local flexibility
- Act as a central interface between IT teams, business units, and end users
- Collaborate with internal departments and external partners across cultures
- Oversee ITIL-based incident, request, and problem management
- Responsibility for planning, managing, and monitoring the budget as well as ensuring sustainable cost management
- Monitor and optimize performance using KPIs, SLAs, and user feedback
- Promote knowledge management, training, and self-service tools
- Identify and implement new technologies and trends in IT support
In der ALTANA Gruppe arbeiten Sie in einer einzigartigen Innovationskultur, in der die Förderung individueller Ideen und Fähigkeiten und ein offenes, vertrauensvolles Miteinander großgeschrieben werden. BYK-Gardner bietet Ihnen eine Menge Vorteile. Im Detail: eine angenehme Betriebsgröße, in der man sich persönlich kennt und austauscht, kurze Informations- und Entscheidungswege, umfangreiche Weiterbildungsangebote, flexibles Arbeiten in Gleitzeit, eine überzeugende Vergütung mit guten Sozialleistungen und zusätzlicher Altersversorgung sowie einen attraktiven Standort in der Nähe zu Bergen und Seen.
