Job title: ACS Administrative Assistant.
Location: ACS Hohenfels, Germany.
Job Type: Full Time.
Schedule: 7:30am-16:00pm, Monday through Friday.
Qualifications:
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Minimum 1 year of experience assisting military service members and their families with community service information and referrals.
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Proficient in English, equivalent to Level 3 language proficiency.
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Skilled in MS Office (Word, Excel, PowerPoint), Internet, and Outlook.
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Demonstrated customer service experience, with a focus on professionalism, courtesy, and the ability to handle a variety of client needs in a busy environment.
Duties:
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Provide information and referrals to ACS staff and community services.
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Maintain up-to-date knowledge of community and local resources.
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Serve as a subject matter expert on ACS and DFMWR programs.
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Handle record-keeping, filing, and administrative support.
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Manage office automation tasks (copier, scanner, fax).
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Support in-processing and out-processing of military members and their families.
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Follow up with customers and refer them to relevant programs.
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Ensure ACS information and flyers are current and displayed.
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Input client data and statistics into the Client Tracking System (CTS) daily.
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Manage Lending Closet (LC) items: prepare requests, issue/receive items, and organize according to SOP.
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