Role Title: Manager Global Ocean Freight Risk Management & Compliance Reporting, Data & Automation
RCS Grade: I
Location: Europe (Bonn, Germany)
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.
Job Purpose:
As Manager Global Ocean Freight Risk Management & Compliance Reporting, Data & Automation, you will lead the transformation of global Ocean Freight compliance into a data-driven, AI-enabled, and highly automated operating model.
This role goes beyond reporting and governance. You will design and operate a Compliance Intelligence ecosystem, leveraging data, automation, AI and digital agents to:
- Detect risks proactively using data and AI-supported insights
- Automate remediation and control workflows end-to-end
- Enable real-time transparency through intelligent dashboards
- Reduce manual effort through scalable automation and agent-based solutions
You will act as a bridge between Compliance, Operations, and Technology, ensuring regulatory requirements (FMC / OSRA, DG, documentation, security etc.) are translated into smart, self-driving and measurable systems.
Principal accountabilities:
Global CAPA Governance
- Own and operate the global Corrective & Preventive Action (CAPA) framework across all Ocean Freight compliance domains as a digital and intelligent system
- Design AI-supported workflows and automation, including:
- CAPA creation based on findings and triggers
- Intelligent routing and prioritization (risk-based)
- AI-assisted validation and completeness checks
- Implement rule-based and AI-driven agents to:
- Monitor CAPA progress
- Flag delays, inconsistencies or missing evidence
- Drive “automation-first and AI-augmented” execution model
Compliance Data, Analytics & AI Insights
- Build and maintain a global compliance data model
- Develop advanced analytics and AI-supported insights, including:
- Pattern detection (recurring root causes)
- Risk clustering across regions/countries
- Predictive indicators for potential compliance breaches
- Use tools such as:
- Power BI / data visualization platforms
- Data models / structured datasets
- Emerging AI capabilities where applicable
Intelligent Reporting & Decision Support
- Define and maintain the global KPI framework, metrics, thresholds, and reporting standards.
- Shift from static reports to real-time, AI-enhanced dashboards
- Introduce:
- Automated commentary generation (AI-supported summaries of trends)
- Smart alerts for critical developments
- Enable self-service and AI-assisted reporting for stakeholders
FMC / Regulatory Audit Readiness Reporting
- Maintain consolidated FMC / maritime compliance status across regions.
- Support BEIC audit readiness and internal mock audits with structured reporting.
- Ensure reporting is consistent, factual, and regulator defensible.
Digital Validation & Control Effectiveness
- Introduce technology-supported validation mechanisms
- Use automation and AI support to:
- Cross-check evidence completeness
- Identify inconsistencies between findings and remediation
- Integrate validation into end-to-end digital workflow
AI Agents & Continuous Improvement
- Identify and deploy AI agents / copilots to support:
- CAPA tracking and follow-ups
- Data extraction from reports or audit results
- Meeting summaries and action tracking
- Compliance monitoring triggers
- Act as “Product Owner for Compliance Intelligence”, continuously enhancing:
- Automation
- Data integration
- AI use cases
- Drive simplification through smart, scalable system design
Decision Rights
- Block CAPA closure where evidence or validation is insufficient
- Escalate overdue Critical CAPAs to EVP Ocean Freight & Audit Committee streams
Skills
- Strong compliance governance and CAPA management expertise
- Strong understanding of data analytics, data models, and dashboarding
- Experience or strong interest in:
- Process automation (workflow tools, low-code platforms)
- AI / Generative AI / digital agents / copilots
- Excellent analytical and executive reporting skills
- Deep understanding of maritime and security compliance risks
- High credibility with senior stakeholders
Qualifications and Experience
- Degree in Compliance, Data Science, Information systems, Law, Business, or Supply Chain preferred
- 7–12+ years in compliance governance, data, analytics, automation, audit, or risk management
- Demonstrated CAPA and executive reporting experience
- Exposure to AI tools, digital copilots, or automation platforms is a strong advantage
- FMC / OSRA and maritime compliance knowledge strongly preferred
Your Benefits
- Positive work environment: Our TOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
- Comprehensive Benefits Package:We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, 30 days paid vacation, generous corporate discount programs and other employee wellbeing programs.
- Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
- Continuous Learning and Development:We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
- Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
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