This exciting role as a Software Implementation consultant in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers.
This role focuses on:
- UI based configuration elements of the Implementation
- More technical elements of the Implementation which will require knowledge of SQL and authoring of data collection forms using XML
- Supporting our customers and relationship building
Consultancy and Configuration
- Provide support to existing clients including report generation at critical times of the year
- Advise and assist the client in maintaining and enhancing their application
- Configure the system as per the defined requirements using the system user interface
- Work with technical teams to resolve system and configuration issues
- Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)
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Dedicated Consultancy:
- Advise and assist the client in maintaining and enhancing their application
Serve as the main point of contact for key customers
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Techincal Configuration:
- Build and maintain custom forms using XML/SQL build scripts
Skills Required/Desired:
- Minimum commercial experience of 2 years. Experience in software implementation and / or support, a plus.
- Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus.
- The ideal candidate will be educated to degree level or equivalent.
Strong communication skills in English are essential, together with fluency in either French or German to support collaboration across the EMEA region.
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Required skills, knowledge and characteristics based on responsibilities:
- A high level of numeracy
- Strong working knowledge of Excel required
- Detail-oriented and analytical thinking
- Familiarity with web-based applications
- Ability to learn new software applications rapidly
- Effective communicator with good interpersonal skills as this is a customer-facing role
- Previous experience working in teams for project delivery, a plus
Previous experience in a customer facing role, a plus
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Techincal Configuration:
- Experience with relational databases and use of SQL
- Working knowledge of XML is ideal
