We are looking for an Executive, Air Import to support our Nürnberg operation with the following activities.
Responsibilities
- Ensure customers' bookings, queries, complaints are addressed in a timely manner with appropriate solutions
- Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs
- Escalate unresolved issues that require managerial attention
- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions
- Responsible for day to day processing such as permit declaration, checking of cargo, arranging for survey and delivery based on customer's request
- Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.
- Ensure all freight cost, details and processes are kept up to date in Cargowise
- Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner
- Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.
Experience
- 3 - 5 years in Freight Forwarding Industry
- Good knowledge of Import Document Administration
- Working knowledge of International Trade Legislation Compliance
- Good knowledge of Freight Management Systems including Cargowise, local customs & trade portals
Job Type: Full-time
Work Location: In person
