In short
We develop and support both our customer-facing applications and the internal tools that empower our Happiness Delivery (Customer support) agents to provide world-class support. We leverage a modern tech stack (NestJS, TypeScript, GCP) to innovate with automation, AI, building proactive and intelligent solutions that anticipate customer needs.
Your Mission
- Partner with cross-functional teams to evaluate low-code/no-code workflows, delivering a roadmap for modernization and technical scalability
- Prototype and implement AI-driven solutions to automate tech support ticket triaging, reducing manual routing overhead.
- Assist building and deploying software solutions that optimized customer service operations.
- Contribute to modernization of tooling and services architecture to accommodate expanding use-cases and requirements.
Your story
- Software engineering experience with a focus on Python or TypeScript/JavaScript.
- Passionate about leveraging AI-assisted engineering to build smarter, faster solutions.
- Passion with creating seamless, premium experiences for users.
- Good communication and presentation skills.
