Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Would you like to make a lasting difference for our customers and the environment?
Then you can help shape the industry from within.
Who are we?
Trelleborg Industrial Solutions (TIS) is a world-leading provider of innovative polymer-based solutions for key industries and critical infrastructures.
We are one of three business units within the Trelleborg Group and employ around 6,200 people worldwide.
About the position
As a Customer Service Coordinator (m/f/d), you are responsible for managing customer orders and communicating with customers, ensuring timely confirmations and proactive customer support. This includes coordinating forecasts, deliveries, and planning with internal teams, maintaining customer portals and safety stock levels, and supporting financial processes such as credit notes/debit notes and receivables. You will handle complaints, ensure compliance with legal regulations (e.g., export controls) for deliveries, and manage special vehicle registrations.
Please note that this is a temporary position with a duration of 1 year.
Your tasks
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You create and send order confirmations to customers, ensuring accuracy and punctuality.
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You build strong operational relationships through proactive information and interaction with customers.
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You collect customer forecasts and work with internal stakeholders to improve forecast accuracy.
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You coordinate with the planning, sales and S&OP departments to predict and minimize supply bottlenecks or problems.
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You proactively communicate with customers about supply bottlenecks, coordinate corrective actions, and manage cross-functional responses.
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You answer general inquiries about existing orders.
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You manage the customers' security inventory and maintain customer portals (e.g., SupplyOn).
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You will support the finance team in creating credit/debit notes and assist with receivables management by proactively processing blocked deliveries.
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You will handle complaints and assist in resolving customer issues internally.
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You ensure that delivery regulations, including declarations and approvals, are complied with.
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You register deliveries and special transports as needed in customer portals.
What you bring
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Professional language skills in German and English
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Residence within commuting distance of the Velten / Laudenbach location
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At least 3 years of successfully completed vocational training in a specialized profession, e.g. as an industrial clerk.
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Company-specific additional qualifications or several years of professional experience in a production environment.
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Experience in customer service is an advantage.
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Excellent written and verbal communication skills at all company levels (internal and external)
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Good MS Office skills, especially Excel, and experience with the ERP system: preferably M3 or SAP.
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Organizational talent, resilience and high attention to detail
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Proactive work, even under tight deadlines
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You are a strong communicator, open-minded, analytical, and solution-oriented.
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Taking responsibility and striving for customer satisfaction
Our offer and your benefits
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A responsible and results-oriented role in an internationally operating industrial company
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We offer a motivating environment that enables growth within the company and invest in your training and development.
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A friendly and pleasant working atmosphere with modern equipment
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Attractive, competitive compensation package
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Generous annual leave
Application process
Are you the person we're looking for?
Apply now and become part of our team in Velten / Laudenbach!
Trelleborg is an equal opportunity employer, and we are proud of the diversity of our employees. We value the unique experiences and expertise that people from different backgrounds bring to our company. Our ability to develop groundbreaking technologies is one of our greatest strengths, and our employees make this possible.
We offer a motivating environment that fosters growth within the company while investing in the training and development of our employees. Our organization is a close-knit and friendly community where you can exchange ideas with other colleagues.
We welcome applications from people of all nationalities, religions, genders, sexual identities, ages and with disabilities.
At Trelleborg, our employees shape industry from the inside out (#shapingindustryfromtheinside).
