As a Global Salesforce Platform Administrator - Sales, you are responsible for the design, configuration, and continuous evolution of the Sales stream within the global Customer Engagement Ecosystem (CRM), with a strong focus on Agentforce for Life Sciences and Sales Cloud.
You are part of a globally distributed platform team, organized across regional hubs to ensure scalable coverage across time zones. You will work side by side with Product Owners, and global teams, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration, while collaborating with local CRM specialists who drive end-user support, and training in the markets.
Your focus is on translating business requirements into scalable Salesforce solutions, managing platform configuration, and ensuring global standardization across regions. You provide deep functional expertise within the Sales domain and support local teams where needed, particularly for complex requirements, advanced use cases, and the continuous evolution of the Customer Engagement ecosystem
Your Responsibilities:
Global Platform Development (Sales Stream)
Own and evolve the Sales stream within the global Customer Engagement ecosystem (focus on Agentforce for Life Sciences & Sales Cloud), ensuring scalability, standardization, and alignment with global platform strategy
Design and implement global solutions, features, and enhancements, including configuration of flows, objects, page layouts, automation, and integrations
Collaborate closely with other platform streams (e.g., Marketing, Customer Service, Technical Service) to ensure seamless end-to-end processes, consistent data flows, and a unified customer view across the ecosystem
Identify and drive the adoption of AI-driven capabilities (e.g., Agentforce, predictive insights, automation) within the Sales stream, translating business needs into scalable AI-supported solutions that enhance efficiency, decision-making, and customer engagement
Local Demand Definition & Implementation
Evaluate and prioritize demands with a focus on leveraging AI capabilities where applicable, ensuring scalable, value-driven, and future-oriented solutions
Commercial Excellence, Collaboration Model & Regional Hub Setup
Data Analytics & Operational Business Support
Ensure data quality, consistency, and integrity across the Sales domain, including technical debt reduction and possibly supporting with data migration and cleansing
Enable advanced reporting, analytics, and AI-driven insights by ensuring proper data structure, availability, and usability for data-driven decision-making
Support the development of training materials and enablement concepts, and contribute to training sessions where required (e.g., complex topics, new functionalities, or critical phases), in close collaboration with local teams
Your Requisitions:
At least 5 years of professional experience in the Pharma / Life Sciences industry, ideally in CRM, commercial excellence, or customer engagement environments
Solid understanding of Salesforce data models, automation (e.g., flows), security concepts, and reporting capabilities as well as experience with agile delivery models and tools such as JIRA and Confluence
Experience or strong interest in leveraging AI-driven capabilities (e.g., Agentforce, predictive insights, automation) within CRM platforms
