Sr. Director - SCM Advisory
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description -
Inviting applications for the role of Business Architect Supply Chain Consulting- Director English! Our focus is on technology-enabled business transformation. Projects range from short multi-week assessments to phased multi-year design and implementation and everything in-between. The variety of projects provide consultants with a dynamic and highly challenging opportunity to grow and learn! The Business Architect is a team leader on our project engagement teams and is responsible for analyzing designing and developing business changes using technology-enabled solutions. Business Architects are tasked with facilitating workshops and requirements sessions to understand the clients current state processes and technology. From the sessions outputs the Business Architect will map out a future state that includes improved process definition as well as best-practice architecture and implementation of a selected platform. The Business Architect also designs and deploys solutions that support our clients business processes and requirements. This individual must be able to manage and deliver components of client engagements that include analysis of current state business process and technology process and functional design future state prototyping and architecture for a selected vendor. Responsibilities: - Define and design target after Sales & Service Management architectures leveraging leading service platforms and parts planning solutions to maximize value for clients across asset-intensive industries - Shape service-oriented business capabilities end-to-end process models and functional designs aligned with clients strategic objectives and industry best practices in after-sales warranty and service delivery - Partner with client executives and internal consulting teams to ensure strategic alignment and stakeholder buy-in for service transformation roadmaps - Translate complex after-sales challengessuch as warranty leakage service cost optimization parts availability and service responsivenessinto future-state operating models enabled by digital service and parts planning solutions - Provide architectural oversight for solution configuration data integration and process enablement across warranty management service operations parts forecasting and parts pricing - Facilitate executive workshops to co-create the transformation vision define critical service capabilities and drive cross-functional alignment across service operations supply chain finance engineering and dealer/partner networks - Develop business case frameworks benefit realization models and capability maturity assessments to guide decision-making for service transformations - Contribute to pre-sales and business development by shaping service transformation approaches proposals and strategic client presentations - Act as a mentor to consulting teams building capability in business architecture methods after-sales process design and service solution enablement - Drive thought leadership and contribute to the after Sales & Service Management practice through frameworks reference architectures and industry-leading best practice.
Qualifications -
Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management
Certifications -
Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy, LSSBB (Lean Six Sigma Black Belt) - Henry Harvin EducationHenry Harvin Education, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA)
Required Skills -
Blue Yonder Space Planning, Business Consulting, Critical Thinking, Data Visualization, Fulfillment Operations, Kinaxis, O9 Demand Planning, Oracle Advanced Supply Chain Planning (ASCP), People Leadership, Risk Management, Supply Chain Planning (SCP)
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
SCM Advisory
Remote Type -
Office
Work Shift -
Standard (Germany)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
