At Tunezja, we drive digital transformation by combining technical excellence with seamless user experiences. Headquartered in Frankfurt—the vibrant financial and technology capital of Germany—we empower businesses with reliable, cutting-edge IT frameworks. We believe that great technology is only as good as the team behind it. If you are a tech-savvy problem solver who thrives in a collaborative environment and loves keeping operations running smoothly, Tunezja is the right place to accelerate your career.
Your Role & Responsibilities
As an IT Support Specialist at Tunezja, you will serve as the backbone of our technical operations, delivering exceptional service and technical support to our growing team.
- Technical Helpdesk Support: Handle 1st and 2nd-level IT support requests, troubleshooting hardware, software, network, and peripheral issues efficiently.
- Workspace Setup & Management: Provision, configure, and deploy laptops, workstations, and mobile devices for new and existing team members.
- User & Access Administration: Manage user accounts, permissions, and security access across cloud services, corporate directories, and internal tools.
- Maintenance & Security: Execute routine software updates, system patches, network checks, and assist with cybersecurity best practices.
- Documentation: Maintain clear, up-to-date IT documentation, troubleshooting logs, and internal knowledge-base articles to streamline future support.
What We Are Looking For
- Experience: 2+ years of professional experience in IT support, helpdesk administration, or a similar technical role.
- Technical Expertise: Solid working knowledge of Windows and macOS environments, active directory/cloud identity tools, and basic network troubleshooting (TCP/IP, VPN, Wi-Fi).
- Customer-First Mindset: Strong interpersonal skills, patience, and a service-oriented approach to helping non-technical users overcome challenges.
- Language Skills: Fluent proficiency in German (C1/C2) and professional working proficiency in English.
- Background: A degree in Information Technology, computer science, or equivalent technical certifications (e.g., CompTIA, Microsoft).
What We Offer You
- Competitive Compensation: An attractive salary package with great benefits.
- Flexibility: Modern hybrid work model offering a healthy balance between remote flexibility and our Frankfurt office.
- Modern Infrastructure: Work with the latest hardware, software stacks, and enterprise cloud solutions.
- Growth & Learning: Dedicated opportunities for professional development, tech training, and certifications.
- Inspiring Culture: A diverse, dynamic, and welcoming team that values collaboration, innovation, and fresh ideas.
Ready to Shape the Digital Future with Us?
If you are ready to take ownership of your technical career in one of Europe’s leading tech hubs, apply today!
How to Apply:
Please submit your resume (Lebenslauf) and relevant certificates directly via Indeed, including your salary expectations and earliest start date.
Gehalt: 170.000,00€ pro Jahr
Leistungen:
- Firmenwagen
- Firmenwohnung
- Mentoring-Programm für Mitarbeiter
- Sprachkenntnisse werden vermittelt
Arbeitsort: Vor Ort
