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First point of contact for customer inquiries
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Clear, friendly, and structured communication with customers
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Analysis and resolution of incoming customer support tickets
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Support with questions regarding software configuration
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Identification of issues and collection of relevant technical information
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Recognizing when escalation to Level 2 support or the Product team is required
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Structured documentation of issues and solutions
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Ensuring high customer satisfaction through timely communication
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Excellent communication and problem-solving skills
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Customer-oriented and structured way of working
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Strong troubleshooting mindset – passion for identifying root causes
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Ability to work both independently and as part of a team
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German at native or fluent level
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Good English skills
Nice to have (not required):
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Basic understanding of web applications
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Basic knowledge of M365, APIs, and HTTP status codes
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Experience with software configuration and Identity & Access Management
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General awareness of security best practices (passwords, phishing, secure device usage)
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100% remote work and full flexibility over your schedule
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A transparent, trust-based culture in an international SaaS scale-up
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Modern tools, data-driven processes, and fast decision-making
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2–3 offsites and workshops per year for strategy, connection, and team spirit
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High level of autonomy and clear development paths
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The opportunity to actively shape a fast-growing SaaS company
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Steep learning curve in customer success, onboarding, software processes & content creation
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Close collaboration with our Customer Success and Product teams
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Flexible working hours
Please send your application to
[email protected]
Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software.
We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30 % of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1.
At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space.
