At Airport Hamburg, as part of a family-owned group of companies, we inspire international travelers – with a passion for high-quality products, in-depth expertise, and an authentic approach that makes the difference.
As a Sales Consultant you are a passionate host – you genuinely enjoy inspiring passengers, engaging them with our products, and creating a shopping experience that leaves a lasting impression.
In particular, you will
- provide expert advice to customers and actively lead sales conversations – by asking targeted questions, you identify the individual needs of our passengers and offer tailored recommendations based on your product knowledge
- create an inspiring customer experience on the sales floor – you proactively approach passengers, spark genuine interest in our products and services, and make shopping a special experience – from the initial greeting through to a warm and appreciative farewell
- take responsibility for the sales process through to completion – you confidently guide customers to the checkout, integrate our loyalty program into your consultation, and remain friendly and professional even in challenging situations
- manage your time independently – you recognize peak sales periods and focus fully on passengers to make the most of every sales opportunity
- ensure operational standards on the sales floor – you reliably implement applicable standard operating procedures (e.g. shop maintenance, stock control), while always prioritizing the customer interaction
- professionally resolve customer requests and complaints – you approach every concern with a solution-oriented mindset and ensure a positive, lasting customer experience
