FELIX B.R.K. Handels GmbH is looking for a motivated, customer-focused Customer Service & Sales Assistant (m/f/d) to join our growing team. If you enjoy helping customers, solving problems, and working in a dynamic business environment, we would love to hear from you.
In this role, you will be the first point of contact for our customers, ensuring an outstanding customer experience while supporting daily sales and administrative activities. You will work closely with colleagues across different departments to provide professional, efficient, and friendly service.
Your Responsibilities
- Provide professional customer service via email, telephone, and other communication channels.
- Respond promptly to customer inquiries and resolve issues in a courteous and efficient manner.
- Process customer orders, quotations, returns, and related documentation.
- Maintain accurate customer records and update information in internal systems.
- Support the sales team with administrative and operational tasks.
- Coordinate with logistics and warehouse teams regarding deliveries and order status.
- Handle customer complaints professionally and identify appropriate solutions.
- Build and maintain positive, long-term customer relationships.
- Ensure a high level of customer satisfaction throughout the entire customer journey.
- Assist with general office administration and daily business operations.
- Contribute ideas for improving customer service processes and internal workflows.
What We Are Looking For
- Previous experience in customer service, customer support, sales support, retail, office administration, or a similar position.
- Strong communication and interpersonal skills.
- Excellent customer-oriented mindset with a professional and positive attitude.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Good problem-solving abilities and willingness to take initiative.
- Team player with a reliable and responsible work ethic.
- Good computer skills, including Microsoft Office (Outlook, Word, Excel).
- Experience working with ERP or CRM systems is an advantage but not required.
- Good written and spoken English. Additional language skills, especially German, are considered an advantage.
What We Offer
- A permanent position in a growing international trading company.
- A friendly, supportive, and collaborative working environment.
- Structured onboarding and comprehensive training.
- Opportunities for professional development and continuous learning.
- Modern workplace with the tools needed to perform successfully.
- Varied and interesting daily responsibilities.
- Short decision-making processes and open communication.
- An international working environment with diverse colleagues and customers.
- Employee appreciation and recognition for individual contributions.
- Long-term career opportunities within the company.
Why Join FELIX B.R.K. Handels GmbH?
At FELIX B.R.K. Handels GmbH, we believe excellent customer service is at the heart of our success. We are looking for individuals who enjoy working with people, take pride in delivering outstanding service, and want to contribute to a company that values professionalism, teamwork, and continuous improvement.
If you are enthusiastic, organized, and passionate about creating positive customer experiences, we encourage you to apply.
Apply today and become part of the FELIX B.R.K. Handels GmbH team.
Gehalt: 37.500,00€ - 45.800,00€ pro Jahr
Arbeitsort: Vor Ort
