We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.
Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.
Are you a forward thinker too? Then join us now!
The Customer Engagement unit is responsible of developing the engagement center and all related customer interaction channels, and the customer engagement intern, will support the team in developing the system requirements, ensuring the development of needed communication plans and documentation of all relevant project administration.
Your responsibilities
Assistance on communication between departments and documentation to prepare the business processes
Support communicating with related departments for the CEC touch points
Follow up on updates from departments on changes and developments on the business processes
Research for project preparation e.g. comparison of messaging applications in the market, research for which information we may need on the contact forms on website, etc.
Assistance on third-party implementation process in case needed e.g. documentation, report follow up
Access Management
SWOT Analysis
Creation of RACI charts
Preparation of flow charts
Preparation and control of projects documentation and administration
Development and maintenance of the unit’s archive folders, SharePoint as well as documentation
General documentation for the unit – e.g. documentation for upcoming tenders, general document follow up, etc.
What you bring along
Education / Professional Experience
Bachelor degree or above in business, marketing, economics, telecom (or similar)
0-2 years or above experience in projects management, preferred in customer relationship management, call-center or business development (or similar area)
0-2 years experience in managing complex projects
Knowledge / Soft Skills
Knowledge in software/business or services development projects
Knowledge/experience in project management
Knowledge/experience in customer contact center world
Solid organizational skills including attention to detail and multi-tasking skills
Innovative and out-of-the-box mindset
Solution-oriented
Presentation skills
Excellent analytical, organizational, and numeric skills with a results-oriented personality
Knowledge of project management principles including use of project management tools
Business consulting skills and knowledge including problem-solving, negotiations, assessments, presentations, listening, influence decisions and researching
Ability to work independently and self-manage daily activities
Good written and oral communication skills in English and German; Other European languages are a plus
We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.
We empower you to have ownership over work!
