As a Customer & Market Insights Manager (m/f/d), you create a solid, data-driven foundation for decision-making by structuring, analyzing, and preparing customer and market insights and making them accessible for relevant stakeholders.
In particular, you will
- build, manage, and continuously develop an integrated customer and market insights ecosystem
- be responsible for global motivation tracking, including vendor management, dashboard maintenance, and reporting
- conduct customer satisfaction tracking, prepare the results, and communicate them to relevant stakeholders
- independently design and execute qualitative and quantitative market research projects
- plan and manage cross-functional as well as location-specific research projects
- establish a structured knowledge transfer process and a company-wide communication concept for insights
- select and manage external market research agencies and technology partners
- prepare and present analytical results in a target group-oriented manner, including for management and executive-level audiences
