As a Staff UX Researcher (parental leave cover), you will shape how Kleinanzeigen understands the needs of millions of private and commercial customers. You will lead research on our most strategically important initiatives, help set the direction for how we measure user experience over time, and support faster, better-informed product decisions.
You will partner with senior Product, Design, Engineering, and Data stakeholders, turning ambiguous problem spaces into clear research questions and actionable recommendations. You will help define how Kleinanzeigen continuously listens to its users, combining qualitative depth with always-on metrics like CES and CSAT, and bring AI-assisted approaches into how research is planned, collected, synthesized, and shared.
This is a hybrid role combining remote work with regular presence at our Berlin office, and an 18-month parental leave cover.
Who You Are:
- Extensive experience as a UX Researcher for digital products in agile environments, ideally at a senior or staff level across multiple teams.
- Strong in both qualitative and quantitative research methods, including analysis, documentation, and communication of findings.
- Hands-on experience with continuously measured metrics such as CES and CSAT, applying these signals to guide ongoing product decisions.
- Experience using AI to collect and synthesize user data and to automate research summaries and reports.
- Proven ability to influence senior stakeholders by connecting user insights, product strategy, and business goals into a compelling narrative.
- Experience mentoring UX Designers and raising research maturity across an organization.
- Strong presentation and communication skills, able to bring the voice of the customer to life for varied audiences.
- Preferred: Master's degree in HCI, Design, Cognitive Psychology, Social Sciences, or a related field.
- Fluent in German and English.
What You’ll Do:
- Lead research across multiple teams and product areas, identifying the questions that matter most for product strategy and business impact.
- Design, conduct, and analyze qualitative research, including interviews, field observations, diary studies, and usability testing.
- Design, run, and analyze quantitative research, including surveys and continuously measured metrics such as CES and CSAT, to track experience quality and flag emerging issues early.
- Use AI tools to collect and organize user data, synthesize findings across studies, and automatically generate summaries and reports for stakeholders.
- Translate research findings into clear narratives that influence Product, Design, Engineering, and leadership stakeholders.
- Consolidate existing insights, identify research gaps, and prioritize studies with the greatest roadmap impact.
- Mentor colleagues on research methods and support non-researchers in running their own studies.
- Manage Research Ops with partner vendors, e.g. for recruiting or panel management, as needed.
At Kleinanzeigen, we care about our people — their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive.
✨ Flexibility
Flexible working time (hybrid)
20 days “work from anywhere”
Paid additional parental leave for both parents
Extra paid days off for special occasions (e.g. your wedding or a move)
❤️ Wellbeing & Support
Confidential support & coaching for you and your loved ones
Annual company sports events
Pension and life insurance
Growth & Development
️ Perks & Everyday benefits
Corporate benefits and exclusive discounts
An attractive referral program
Transportation allowance
Free shipping on Kleinanzeigen Direktkauf
Kleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability.
If this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.
