As EU Customer Service Manager (m/f/d) – C3D, you will play a key role in leading our European Customer Service team for the Phenol and Nitriles activities. You ensure a smooth order-to-invoice process, drive the development of your team, and continuously build a high-performing, customer-focused organization.
Application deadline: 24.06.2026
Office location: Gladbeck or Köln (regular presence at both locations is required)
- Leadership & Team Development
- Lead and manage a team of approx. 8 employees across 2 locations (functional and disciplinary responsibility)
- Build a strong “One Team” culture across sites Develop, coach, and motivate team members Ensure effective collaboration between Cologne and Gladbeck
- Customer & Stakeholder Management
- Ensure excellent service quality and high customer satisfaction Work closely with Sales, Logistics, Finance, and other stakeholders Manage escalations and ensure sustainable resolution of complex issues
- Processes & Quality
- Take ownership of the full order-to-invoice process
- Ensure compliance with regulations (export, customs, dangerous goods, ISO) Optimize and harmonize processes and tools
- Continuous Improvement & Projects
- Initiate and implement improvement projects
- Define and manage relevant KPIs Collaborate closely with management on complex topics
- University degree with several years of experience, or vocational training with extensive relevant experience
- Proven experience in team leadership and change management
- Strong knowledge of MS Excel and SAP
- Experience in Customer Service / Order-to-Invoice environments
- Experience in an international business context
- Strong leadership and communication skills
- Resilience and ability to make decisions under pressure
- Strong focus on quality, efficiency, and customer satisfaction
- A positive working atmosphere in a close-knit, family-oriented company culture
- Competitive and performance-based compensation
- Comprehensive employee benefits
- Company pension scheme
- Health management including fitness programs
- Disability insurance
- Group accident insurance coverage
- And much more
Please submit your application, including the standard documents and information, to [email protected].
If you have any questions, please feel free to contact us at:Nele Hermans
Dechenstraße 3
45966 Gladbeck
Tel. +49 498 08 73 30
We look forward to receiving your application!
