Customer Services Lead (f/m/d)
Do you turn first-time buyers into lifelong fans? Royfort is looking for a Customer Services Lead who treats every customer interaction as a chance to build loyalty — and revenue.
About Royfort Royfort is a leading luxury brand in the home & living sector, founded by two former Google/Amazon employees. We have built a strong and loyal customer base, with tens of thousands of high-net-worth individuals who appreciate the quality and elegance of our products. Our customers are discerning, affluent, and value excellence.
At Royfort, we take the best elements of top tech company cultures to create an environment that prioritizes personal development, collaboration, and flexibility. You'll work with smart, driven people in a small, agile team where your contributions directly impact our success.
Your Role You own the customer experience end-to-end. That means:
- Delivering service that matches the standard our customers expect from a luxury brand — fast, personal, flawless
- Advising customers on products and helping them find exactly what fits their home and taste
- Spotting opportunities to upsell and cross-sell in a way that feels like genuine advice, not a sales pitch
- Coordinating deliveries and acting as the link between customers, logistics, and fulfilment so every order arrives smoothly
- Building and improving the processes, tools, and standards that make great service repeatable as we grow
- Lead one other person in customer service
What You Bring
- Fluent German (native) and strong English
- Experience in customer service, ideally in a premium, luxury, or high-touch environment
- A natural sense for when to advise and when to upsell
- Strong organisational skills; you keep many moving parts (and customers) on track without dropping any
- A proactive, ownership mindset - you fix problems before they reach the customer
What We Offer
- Direct impact in a small, agile team founded by ex-Google/Amazon operators
- A culture built on personal development, collaboration, and flexibility
- The chance to shape the customer service function from the ground up
Interested? Apply now and help us set the standard for luxury home & living.
Art der Stelle: Vollzeit
Gehalt: ab 1,00€ pro Jahr
Sprache:
- Deutsch (Erforderlich)
- Englisch (Erforderlich)
Arbeitsort: Zum Teil im Homeoffice in 10178 Berlin
