Position Summary:
The Talent Globalization Coordinator- Relocation Coordinator position helps deliver a corporate service to a multi-national population of international assignees and domestic employees. Guidelines for processes are outlined by our corporate client and must be adhered to. This position requires excellent client-facing customer-service skills for interaction with clients, vendors, and the relocatee, professional communication skills; expense auditing, and the ability to manage numerous files at once. Will require familiarity with several internal platforms- training will be provided.
Key Responsibilities:
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Assist with support of domestic and international corporate employees and guide through relocation process, creating an excellent customer experience.
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Is the customer facing representative for PZI relocation management company.
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Review domestic and international relocation authorizations from corporate clients.
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Work with travel vendors for approved services, itineraries, and budget items.
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Point of contact for client, relocatee, vendor, and Relocation group regarding relocation questions or issues.
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Monitors policy compliance during entire relocation process.
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Responsible for maintaining compliance of the relocation budget for relocatee.
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Initiates authorizations to service provider through data entry to portal.
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Ensure established client relocation policies are followed.
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Understands entitlements and benefits allowances.
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Gains approvals for exceptions to policy during relocation process.
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Ensures completion of assignments by relocatee and vendors.
Results/Accountabilities
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Initial point of contact for relocatee, client, and vendor issues and will establish communication lines between all parties to the appropriate final point of contact.
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Communicates issues and costs to client Relocation group where appropriate.
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Will require ongoing monitoring of incoming relocation initiation authorizations via email.
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Assists in answering questions, solving conflicts with policy or vendor issues.
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Will provide weekly progress reports to clients. This position requires attention to detail, accuracy, and proactive work habits.
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Compliance with company and client's policy and procedures.
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Provides exceptions: out of policy/procedures under the direction of your line supervisor.
Relationships with Others' Jobs:
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Will be working in European time zones while most of the team is in US domestic zones. Will require a flexible schedule and self-regulating hours.
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Provides regular updates to corporate HR and management teams.
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Tracks, actions, records into EGL® and other systems and measures activities throughout the assignment lifecycle as detailed in the corporate client operations guides.
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Works with vendors to ensure deliverables and execution.
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Follow up with Accounts Payable to ensure proper auditing and invoicing.
Qualification Profile
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Transportation service provider or vendor experience preferred.
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Excellent communication skills and customer-service mindset.
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Proficient in all Office 365 Suites.
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Ability to work independently, identify problems/develop solutions.
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Ability to compose original correspondence, draft reports, have effective interaction with people, and to communicate ideas and receive and process information from others.
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The physical requirements and environmental conditions of this position consist primarily of:
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Visual acuity using a computer monitor for extended time (up to 8 hrs. per day).
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Continuous mental and visual attention, requiring constant alertness or activity.
