DHL eCommerce is the youngest of the DHL divisions, dedicated to both domestic and international parcel delivery through innovative digital solutions and customer-centric experiences. As part of our ongoing digital transformation journey, we are continuously enhancing our global web ecosystem, digital marketing capabilities, and customer experience across international markets.
We are looking for a Junior Expert Digital Marketing & Customer Experience to join our team and support the execution and optimisation of DHL eCommerce’s global digital marketing and web ecosystem.
Job Purpose
Support the execution and optimisation of DHL eCommerce’s global digital marketing and web ecosystem, with a primary focus on delivering high-quality customer journeys, content, and performance across DHL.com and related digital touchpoints.
The role translates global digital strategy and standards into effective execution, working closely with markets, IT, and partners to drive continuous improvement in digital performance and customer experience.
Your Tasks
Website & Digital Platform Delivery
- Support the management and optimisation of the DHL eCommerce website portfolio, including DHL.com
- Execute updates, enhancements, and content improvements in line with defined priorities
- Coordinate with agencies and internal teams to ensure timely and high-quality delivery
Customer Experience & Content Optimisation
- Deliver improvements to customer journeys, UX, and content performance across digital touchpoints
- Ensure consistency with brand guidelines and digital standards
- Identify opportunities to enhance usability, engagement, and conversion rates
Digital Performance & Analytics
- Monitor website and campaign performance using tools such as Adobe Analytics
- Support reporting on key metrics including traffic, leads, conversion, and engagement
- Generate insights and recommendations to improve effectiveness and outcomes
Lead Generation & Digital Sales Support
- Support the execution and optimisation of lead generation initiatives and digital sales journeys
- Assist in managing landing pages, forms, and conversion funnels
- Contribute to improving lead quality and conversion rates
Market & Stakeholder Collaboration
- Work closely with country marketing teams to support day-to-day digital activities
- Provide guidance on implementing digital standards and best practices
- Act as a key contact for operational coordination on digital topics
Digital Projects & Implementation
- Support the delivery of digital projects and initiatives, including website migrations, new market integrations, and platform enhancements
- Coordinate stakeholders and track project progress against timelines
Digital Campaign & Media Support
- Support execution and optimisation of digital campaigns across channels such as Google, Meta, and LinkedIn
- Share learnings and best practices across markets
- Ensure campaigns align with established frameworks and guidelines
Stakeholder Environment
- Country marketing teams
- IT and digital platform teams
- External agencies and partners
Your Profile
- 5+ years of experience in digital marketing, customer experience, or web management
- Strong hands-on experience in website optimisation, analytics, and campaign execution
- Experience working in a matrix organisation
- Strong project coordination and stakeholder management skills
- Hands-on and delivery-focused
- Detail-oriented with strong execution discipline
- Collaborative and responsive to stakeholder needs
- Data-driven with a continuous improvement mindset
Your Benefits
In addition to an exciting international work environment, we offer an attractive salary package, flexible working arrangements, and excellent personal and professional development opportunities.
We Stand for Equal Opportunities
We value diversity and welcome all applications – regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation, or identity.
Severely disabled people and those with equivalent status are expressly invited to apply and will be given preferential consideration if equally qualified.
Your Contact
If you have any questions, Katharina Leitner will be happy to assist you as your first personal point of contact:
Tel. +49 228 18950603
We look forward to receiving your application!
