Order-to-Cash Process & Order Management
Responsibility for the entire order-to-cash process—from order acceptance through availability checks and delivery coordination to invoicing.
Customer and Partner Support
Managing existing customer accounts, processing returns, and proactively communicating shipping and order information to customers and business partners.
Delivery Capability & Product Availability
Monitoring product availability in close collaboration with the Supply Chain, Quality, and Logistics departments, and ensuring on-time and accurate delivery.
Commercial Documentation & SAP Data Maintenance
Processing purchase orders, invoices, debit and credit memos, preparing shipping documents, and maintaining sales and customer master data in the SAP system (SD).
Quality & Complaint Management
Assisting with the handling of customer complaints in collaboration with the quality team to ensure prompt and compliant resolutions.
Performance & KPI Management
Monitoring and ensuring the achievement of key KPIs, including revenue and EBITDA targets, partner satisfaction, and on-time delivery and invoicing (2-day rule).
