We Are:
Accenture is a global leader in helping organizations transform how their people learn and work using technology and innovative learning solutions. Through LearnVantage, we partner with enterprise clients to design and deliver high-quality, scalable, and outcome-driven learning experiences. Our focus is on enabling workforce transformation by combining modern instructional design, digital learning platforms, and emerging technologies.
You Are:
You are a customer-focused, relationship-driven professional who is passionate about helping customers achieve meaningful business outcomes. You combine strong business acumen with exceptional communication and problem-solving skills, enabling them to build trust with stakeholders at all levels. You are proactive, highly organized, and comfortable managing multiple priorities in a fast-paced environment while using data to identify opportunities, mitigate risk, and drive customer success. A collaborative team player, you work effectively across Sales, Product, Professional Services, and Support to deliver an outstanding customer experience and contribute to customer retention and growth.
The Work:
Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner
Drive customer onboarding, adoption, engagement, and long-term success
Develop success plans and conduct regular business reviews aligned to customer goals
Monitor account health, proactively mitigate risk, and execute retention strategies
Identify expansion opportunities and partner with Sales on renewals and growth
Track customer outcomes, adoption metrics, and key performance indicators to drive value realization
Here’s What You Need:
A minimum of five years of experience in Customer Success, Account Management, or a related customer-facing role
Excellent relationship management, communication and problem-solving skills including fluent German and English
Strong business acumen with the ability to translate customer goals into measurable outcomes
Experience managing multiple accounts in a fast-paced, cross-functional environment
Willingness to travel, depending on business and client needs
You and Accenture
In this role, you’ll be part of Accenture Digital Core. We leverage the full spectrum of digital technologies to simplify our clients’ everyday operations and lead their businesses into the future.
The Accenture Culture: Here, YOU Make the Difference
Your skills, personality, and ambitions make you unique. And when diverse talents, strengths, and perspectives come together, something extraordinary happens: ideas that truly make an impact. That’s why Accenture champions diversity and individual freedom. Create a work environment where you thrive—with tasks you care about, a workload that suits you, and a working style aligned with your goals. How you network, learn, and grow personally is up to you. It’s your career. We’re here to help you shape it the way you envision.
Your Contact
Still have questions? Feel free to reach out to our recruiting team by email at [email protected] or by phone at 00800 45045045.
We look forward to your application!
