- In this role, you will take end‑to‑end responsibility for the entire Customer Service organization for Cabin Interiors & Monuments.
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You will oversee all Customer Service activities, including technical support, technical documentation, spare parts business management, as well as pricing strategies, commercial policies, and contract management.
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Managing customer interfaces, preparing executive reports, and conducting regular performance reviews will be key aspects of your responsibilities.
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You will drive Continuous Improvement Management across the organization by optimizing processes, applications, and operational performance.
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Additionally, you will hold the central functional responsibility for IT program management, including the strategic development of IT systems, data analytics, digital transformation initiatives, and the execution of related projects.
- A completed degree in Business Administration, Industrial Engineering, or a comparable field is required.
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Several years of professional experience in Customer Service, program management, or a related function distinguish your profile.
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Strong experience in managing customer interfaces, driving performance reviews, and handling complex service organizations is essential.
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Solid understanding of IT program management, digital transformation, and data analytics supports your ability to drive continuous improvement initiatives.
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Excellent communication and stakeholder management skills, combined with a structured and results‑oriented working style, complete your profile.
- Work location: Laupheim
- Job Level:
- Working time: Full time
- Employment contract: permanent
- Division: Diehl Aviation
- Start: Immediately
Applications from severely disabled candidates (m/f/d) will be given preferential consideration in the case of equal suitability. If you wish, please indicate your severely disabled (SB) status in your application on a voluntary basis.
- Professional and personal development
- Company Bike
- Tariff compensation
- Flexible working hours
- Family-owned company
Diehl Aviation Laupheim GmbH
Mazlum Urus
Fon: +49 7392 703-1049
