- Location: Hallbergmoos, Germany (100% On-site)
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Employment Type: Full-time (5 days/week) or Part-time (4 days/week)
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Experience Level: Junior (Minimum 1 year of experience)
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Language Requirements: German (C2/Native or equivalent) & English (C1/Fluent)
We are an established, medium-sized IT consultancy and management services provider (11–50 employees) based in Munich. Serving as a reliable partner for bespoke software engineering and ERP implementations, we steer our clients through every phase of the IT lifecycle—from initial requirements gathering to final deployment. Our corporate culture and daily operations are anchored by three core values: Quality, Flexibility, and Teamwork.
We are currently seeking a proactive Junior IT Service Desk Administrator to join our team on-site within a high-security project environment located in Hallbergmoos (Freising district).
Serving as the primary contact for all IT support needs, your day-to-day duties will include:
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Central Ticket Management: Act as the Single Point of Contact (SPOC) for all incoming IT incidents and service requests. You will be responsible for logging, categorizing, tracking, and documenting issues within our ITSM framework.
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First-Level Troubleshooting: Conduct initial technical triage and problem-solving. Your goal will be to resolve incoming issues directly during first-level contact, smoothly escalating more complex cases to senior support tiers when required.
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SLA & Quality Assurance: Track ongoing tickets to ensure full compliance with agreed Service Level Agreements (SLAs). You will also assist in updating our internal knowledge base and the Configuration Management Database (CMDB).
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Hardware & Asset Coordination: Support IT Asset Management lifecycle tasks, including provisioning, exchanging, returning, and tracking IT hardware inventory. Assist with the staging, configuration, and deployment of user workstations.
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System Administration: Handle routine identity and access management tasks following company guidelines, and provide technical setup and live support for corporate meetings and video conferences.
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Data Security & Compliance: Manage sensitive systems, access rights, and user credentials with high integrity, adhering strictly to established corporate security protocols.
Required Qualifications:
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Education: Completed vocational training in the IT field (e.g., Fachinformatiker:in) or a matching academic/professional background.
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Experience: Initial hands-on experience in IT support, user help desk, or service desk operations—ideally within a highly structured, public sector, or defense/security-sensitive environment.
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Technical Skills: Sound foundational knowledge of Windows client operating systems, Microsoft Office/365 suites, and standard corporate workplace hardware.
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Infrastructure Knowledge: A baseline technical understanding of Active Directory, network topologies, and standard IT infrastructure components.
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Methodology: A structured approach to isolating, documenting, and escalating technical issues in a traceable manner, alongside a clear grasp of ticket workflows and priority queuing.
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Mindset: Highly accountable, a fast learner, organized, and genuinely interested in IT Service Management (ITSM) methodologies.
Nice-to-Have Skills:
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Prior exposure to corporate ITSM ticketing tools.
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Fundamental understanding of ITIL workflows or ITSM frameworks (an ITIL Foundation certificate is a distinct advantage).
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Previous experience collaborating within cross-border or multinational project settings.
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Security Vetting: Due to the classified nature of our project site, obtaining a security clearance is mandatory (or a willingness to complete the background check during onboarding).
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Citizenship: This role is bound by project-specific nationality and citizenship regulations.
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On-site Obligation: This position requires 100% physical presence at our Hallbergmoos office. Remote work or mobile office options are not available.
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Availability: Immediately / by mutual agreement.
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Structured Induction: A thorough onboarding program backed by dedicated professional mentorship from veteran team members.
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Professional Environment: A workplace built on standardized processes, exceptional quality benchmarks, and a global, security-focused mindset.
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Continuous Education: Active backing for your professional growth, including sponsored training and certifications in ITSM or ITIL.
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Career Progression: A transparent career ladder with opportunities to take on broader responsibilities and transition into Professional or Senior specialist roles.
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Work-Life Balance: Adaptable scheduling with the genuine option to choose a compressed 4-day workweek.
