Job Opportunity: Customer Support Advisor (German)
Location: Gdansk, Poland
Work Model: On-site/Rotational (Operating hours: 7:00 AM - 11: 00 PM)
Employment Type: Full-time
Training: 4 weeks (9:00 AM-5:00 PM)
We are hiring a German-speaking Customer Support Advisor to join the Airbnb Customer Support team in Gdansk, Poland.
Key Responsibilities
- Provide customer support via phone, chat, and email.
- Assist customers with reservations, account-related queries, and service requests.
- Resolve customer issues efficiently while maintaining high service standards.
- Accurately document customer interactions using internal systems.
- Meet individual and team performance targets while delivering an excellent customer experience.
Requirements
- Fluent German (C1) and English (B2).
- Minimum 1 year of customer service or customer-facing experience.
- Strong communication, problem-solving, and active listening skills.
- Comfortable working with digital platforms and customer service tools.
- Willingness to work rotational shifts, including weekends.
- Available to complete the full paid training program.
What We Offer
- Permanent employment contract.
- Competitive salary package.
- Monthly performance bonus.
- Relocation support for EU candidates.
- Paid 4-week training program.
- Private medical insurance (Medicover).
- Multisport card.
- Learning & development opportunities.
- Mental health support.
- Holiday allowance.
- Subsidy for corrective eyewear.
How to Apply
If you meet the above requirements, please send your updated CV to [email protected] with "Customer Support Advisor (German)" in the email subject line.
Know someone who would be a great fit? Feel free to share this opportunity with your network.
Job Type: Full-time
Pay: From 1.950,00€ per month
Application Question(s):
- Are you fluent in German (minimum C1) and English (minimum B2)? Please specify your proficiency level in both languages.
- Do you have at least 1 year of experience in customer support or a customer-facing role? If yes, briefly describe your experience.
- Have you handled customer queries via phone, chat, and email? Please specify the channels you have worked on.
- Are you willing and legally eligible to relocate to Gdansk, Poland for an on-site role?
- Do you currently have the legal right to work in Poland or another EU country? If not, please specify your nationality and work authorization status.
- Are you comfortable working rotational shifts, including weekends, and attending the mandatory 4-week paid training?
- Have you worked on any international customer support projects (e.g., Airbnb, travel, hospitality, e-commerce, telecom, fintech, etc.)? If yes, please mention the company/client.
- What is your current location and how soon can you join if selected?
- Are you comfortable with the offered salary of 7,500–8,500 PLN per month (approximately €1,730–€1,960), depending on hours worked?
Work Location: In person
