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Offering trendy fashion accessories at great prices – that's our vision. It's a vision we've been implementing successfully since 1990. With our strong brands SIX, I AM, TOSH and several white and private labels, we're represented through over 24.200 sales areas in 21 countries worldwide. This makes beeline one of the largest international suppliers of fashion jewelry and accessories. Over 3.200 dedicated employees ensure that we continue to open up new sales areas and markets, and that our fashionable product lines, are continually expanded.
With passion, responsibility and a high level of teamwork, we are growing…fast, and looking for enthusiastic and experienced people to help us on this remarkable journey!
Werkstudent IT-Infrastruktur (w/m/d)
Mission:
Providing first-level technical support to the employees and train non-technical workers on current information systems.
Scope:
The IT Operations Specialist reports to Head of IT Operations and is responsible for IT execution for beeline North America, in collaboration with global IT objectives.
Role Expectations:
The IT Operations Specialist:
Provide customer-centric environment by ensuring thorough problem resolution and follow-up
Support installation, configuration, troubleshooting, testing, maintenance and resolution for all IT North America resources (i.e. Microsoft operating systems, IOS, Citrix, secure drives, Sharepoint, MDM system)
Support execution of local SBU, North America and global IT projects and initiatives
Ensure accurate tracking of beeline NA IT equipment and including issue tracking
Ensure Operations team compliance in regards to device management
Support new user onboarding requirements and activities
Coordinate effectively with German headquarters, considering time zone differences.
Immediate Critical Outcomes:
Basic understanding of beeline IT resources and processes (First 30 days)
Established relationships with remote and locus users (First 60 days)
Sustain business practices independently and provide solution to IT management (First 90 days)
Critical Experiences:
Bachelor’s degree in related field and/or equivalent work experience
2+ years of experience in desktop and hand-held device support role
Previous experience working with helpdesk ticketing system
Previous experience supporting device management processes
Intermediate knowledge of computer hardware, Windows OS, MS Office, IOS, application support, peripherals, and networking, (TCP/IP), Citrix and SAP 2
Beeline Guiding Principles and Competency Behavior Expectations
Focus & Impact
Entrepreneurial Thinking: Considers how their work contributes to beeline's success
Drive for Results: Acts with a sense of urgency
Accountability: Can be counted on to meet individual commitments
Continuous Improvement: Proactively identifies opportunities to improve IT processes and drives implementation of effective solutions
Teamwork & Collaboration
Collaborative Teamwork: Builds effective working relationships
Effective Communication: Communicates in a professional and clear manner
Cross-Cultural Sensitivity: Demonstrates awareness of diverse points of view & cultural differences
Growth & Improvement
Managing Change: Embraces new approaches, processes and challenges
Willingness to Develop: Values feedback as a tool to understand areas for improvement
Self-Reflection: Is aware of strengths and opportunities
Responsibility & Sustainability
Integrity: Is regarded as a trusted colleague
Resilience: Handles set-backs in a constructive manner
Managing Resources: Offers support to others as an added resource
