Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.
With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.
Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.
Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.
The Spare Parts Manager is responsible for the end-to-end management of the spare parts business, ensuring optimal availability, cost efficiency and contribution to service revenue growth. The role is critical in achieving service excellence by ensuring a high-quality customer experience and satisfaction through reliable spare parts availability, improved system uptime and the strategic management of spare parts as a business driver.
Key roles & responsibilities
Spare Parts Strategy & Business Ownership
Define and execute the EU spare parts strategy
Drive spare parts as a revenue and margin contributor
Support service contracts, OOW business and upselling
Demand and Inventory Management
Lead demand planning and forecasting
Optimize stock levels (availability, reduce BO, right parts and QTY, …)
Manage slow-moving & obsolete stock
Supply Chain Operations
Ensure availability and lead time performance and coordinate with stakeholder
Manage critical parts & escalation processes
Pricing & Commercial Management
Define spare parts pricing strategy
Ensure margin optimization
Align pricing and part management with market benchmarks and Service business strategy
Service & Technical Alignment
Work closely with Service Operations teams
Ensure correct parts identification & BOM structures
Support first-time-fix rate (FTFR) improvement and over all SVC Quality
Performance & KPI Management
Define and track KPIs such as: Fill rate / availability, Inventory turnover, obsolescence rate, Spare parts revenue & margin
Drive continuous improvement initiatives
EU Coordination & Governance
Align spare parts processes across countries
Enable standardization and best practice sharing
Support local teams in performance improvement
Support to organize, realize and attend dedicated Service Events
Analysis of feedback and complaints to continuously improve our service offer
Organization and support of internal Service audits and workshops as well as coordination and implementation of countermeasures
Support EU Service Organization by defining and implementing new digital tools, systems and offers
Conduct ad hoc studies and/or benchmark analysis based on necessary topics
Required qualifications, skills and experience
Academic background in Business Administration, Supply Chain Management, Industrial Engineering or related field
Minimum 5 years' experience and responsibility for Spare Parts operation, within a Service environment, for example in the HVAC or consumer electronics market
Solid knowledge in following areas is appreciated: Project Management, Technical Support, Technical Helpdesk, Field Support or Service Network Management
Excellent understanding of HVAC systems and parts
Strong experience with Service revenue and business generation, setting Parts Management as a business driver
Ability to work in virtual international teams and in a matrix organization
Proactive and self-dependent, structured and solution driven working style
Above average communication with excellent stakeholder management skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.
