We are launching one of the most ambitious Customs Transformation programs in DHL Express history—and we are looking for exceptional talent to help shape it.
This multi-year global initiative spans people, processes, and technology, with the goal of significantly elevating our Customs Operations and quality worldwide. As part of this journey, we are scaling our Global Operations and IT teams from under 30 to over 100 high-impact professionals, building new capabilities and strengthening existing ones.
Key focus areas include establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams, and investing significantly in advanced IT solutions. Backed by a multi-million Euro investment, this program is a long-term commitment to building smarter processes, stronger systems, and a future-ready Customs environment.
This is a complex and demanding transformation—but also a rare opportunity to make a tangible, global impact. Your work will directly contribute to how DHL Express delivers excellence to customers around the world.
If you are motivated by scale, challenge, and meaningful impact, this is your opportunity to be part of something truly transformational.
We are looking for a Manager Project Tools.
Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig.
As Manager Project Tools you will be the technical owner of the project tool stack ecosystem that enables seamless, end‑to‑end execution of the cross‑functional transformation program. You ensure all functional and technical teams are equipped with intuitive, scalable, and reliable tools, processes and templates that support agile delivery, transparent program reporting, and consistent project management standards. By closely collaborating with business, IT, and methodology stakeholders, the role drives tool adoption, usability, and continuous improvement across the global delivery landscape and impacts delivery efficiency and transparency.
