At Hamburg Airport, as part of a family-owned group of companies, we inspire international travelers – with a passion for high-quality products, in-depth expertise, and an authentic approach that makes the difference.
You are right in the middle of the action every day: As a Team Lead Sales (m/f/d) on the retail floor at the airport, you lead your sales team with a clear focus on excellent service and proactive sales. You ensure smooth daily operations and make a significant contribution to achieving our revenue targets.
In particular, you will:
- take on operational team leadership on the sales floor – as the first point of contact for employees and passengers, you ensure your team’s effectiveness through daily presence, clear communication, and quick decision-making
- steer sales and service targets by conducting targeted shift briefings and ensuring consistently high service quality and an excellent shopping experience through clear operational guidance
- motivate, organize, and develop your team – fostering a respectful, performance-oriented team culture through regular feedback, individual development discussions, and targeted talent development
- actively implement coaching at the point of sale – sharing your knowledge of passenger flows and purchasing behavior with your team and ensuring customer-oriented sales techniques are applied
- take responsibility for floor management – ensuring optimal coverage of the sales area by assigning the right skills at the right time in the right place
- handle conflict and complaint management – confidently managing customer complaints and team conflicts while ensuring compliance with labor law standards
