Ruhrpumpen is seeking an experienced Service Center Manager to lead a multi‑disciplinary service operation, driving execution excellence, operational continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.
Key Responsibilities
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Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement.
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Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines.
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Establish and refine operational processes, standards, and best practices to elevate service performance and reliability.
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Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations.
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Manage and support field service operations, ensuring proper planning, execution, and follow‑through.
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Develop strong relationships with customers and stakeholders through proactive communication, escalations handling, and service status updates.
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Analyze operational KPIs, financial indicators, and service metrics to identify opportunities and implement performance improvements.
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Lead and mentor a team, conduct performance reviews, guiding development, and fostering a high‑performance culture.
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Prepare operational, performance, and financial reports for senior leadership.
Knowledge Areas
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English and German skills conversational required
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Pump experience is highly desired
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Based in Germany and able to work On Site - Our offices are located in Witten.
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Advanced service operations management
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Process optimization and workflow design
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Resource planning and cross‑functional coordination
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Customer engagement and issue resolution
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Financial and operational KPI analysis
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Quality assurance and compliance standards
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