IT Field Engineer with German language (Munich based)
Backstory & who are we?
Dworkin has been delivering end-to-end IT services, products, and solutions to companies of all sizes since 1995. We achieved ISO 9001 certification in 2004, ISO 27001 in 2025 and have continued to grow steadily ever since. Today, Dworkin is a global family of more than 350 likeminded experts, providing support across 76 countries while staying true to our original ethos:
“IT is all about people. It’s about caring enough to do a good job and making problems disappear.”
Our business language is English, the culture is rather informal and human oriented.
What is the role about?
- Covering basic desktop/end user support - desktops/laptops/365 and other user support
- Troubleshooting through the Helpdesk and support teams
- Repairs and/or swap outs
- Additional kit installation (e.g. extra switch, new PC etc.)
- Communication with Dworkin IT team
- Providing hands on site for Network, Telephony and Windows related activities:
- Networking: Patching, VLAN issues, switch issues (faulty ports, port flapping, network loops, IP clashes), WIFI issues, faulty firewalls and faulty routers – basic troubleshooting under direction of IT teams
- Telephony: basic troubleshooting
- Windows: issues on PCs, printers, MFP’s, scanners – basic troubleshooting
- Basic audits – checking what kit is on site, serial numbers, taking photos
- Providing hands and eyes for IT team, liaising with them on all issues and assisting with network, infrastructure and server support
- basic knowledge of ticketing systems and their functionality
- Knowledge how to create a bootable flashdrive and how to use it properly
- Elementary awareness of BIOS settings
- Basic understanding of Internet access & network management (VLAN, VPN, WiFi)
What are the expectations from you?
- Engineer skills – basic desktop/end user support
- Language(s) spoken – German (very good standard) and English
- Soft skills
- Proactive communication
- Sense of responsibility and reporting
- Pro client-driven mindset orientation
- Be able to work alone
- Common sense and thinking outside of the box is very appreciated
- Ask before you act approach
Other useful info?
- Location - Germany – Munich, the core assignments are based in Munich, availability for ocasional travels accros Germany & EU is highly welcomed
- Salary – based on your seniority & experience from €38,400 to €57,600/annually/gross/full-time, we are following compensation & bonus system with clearly defined career paths
- Timeline – we are ready to welcome you as soon as possible & we are flexible with your joining date
All checked? We are happy to hear from you at [email protected], please send your CV and we will let you know next steps. Looking forward!
More about Dworkin
Born in Europe, today we support customers across the globe. Our engineers can be on site within four working hours in most major cities, providing rapid, reliable support wherever your teams operate. We offer solutions for every stage of your business lifecycle and for every type of user and environment. From Start‑up and Growth to Acquisition, Optimisation, and even the Unexpected — whether it’s an end user, office infrastructure, meeting and conference rooms, or your entire organisation — we are there to support you.
Our certified, flexible, multi‑skilled teams deliver a true one‑stop IT service across more than 76 countries. We cover the full spectrum: IT and network hardware and software, private and public cloud services, and everything in between.
We manage the supply chain and logistics on your behalf, dispatching engineers to site or supporting you remotely. We act as your Helpdesk, your Project Managers, and your Design Architects — freeing you to focus on running your business. We combine the right mix of skills, processes, and technology — but more importantly, we bring people who genuinely care about delivering excellent service. They care about the people who run your business, not just the tools used to do it.
Our customers range from small start‑ups to multinational corporates. All are supported by our engineers in both the local language and English as standard. Every client is assigned a primary and secondary technician, ensuring direct access to IT professionals they know and trust.
We are certified partners of major global manufacturers including Microsoft, VMware, Cisco/Meraki, ESET, HP, Dell, Lenovo, and Panduit, and we support Windows, Apple, and Android environments.
Our mission is to establish, protect, and maintain our customers’ IT standards while building a strong, long‑term working partnership. Once operations are running smoothly and the essential foundations are in place, we invest the time and energy to collaboratively plan, develop, and evolve their IT infrastructure — ensuring it supports continued success, growth, and future business needs.
For Dworkin, putting the customer first isn’t a strategy. It’s our culture.
Job Types: Full-time, Contract, New-Grad, Permanent
Pay: 38.400,00€ - 57.600,00€ per year
Work Location: In person
