We are looking for a dedicated and enthusiastic Customer & Sales Support Specialist to join our team at our headquarters, located at Robert-Koch-Str.1, 82152 Planegg, Germany.
Customer & Sales Support Specialist Responsibilities:
As a Customer & Sales Support Specialist, you will:
Serve as the primary point of contact for metabion customers, providing exceptional support via email, chat, and phone.
Address inquiries related to product availability, specifications, and usage, ensuring prompt and accurate follow-up.
Manage the entire sales process, including validating inquiries, preparing quotations, processing orders, and ensuring their accurate and timely fulfillment. Collaborate with production, finance, and administration teams as needed.
Build and maintain strong client relationships by understanding their short- and long-term needs and aligning them with metabion’s offerings.
Monitor and contribute to the improvement of metabion’s sales-related KPIs, enhancing the efficiency of sales processes.
Provide innovative solutions to customer challenges while driving revenue growth.
