OUR MISSION
At Unicorn, we believe that hospitality is more than just a service—it’s a promise. We are the operational backbone of some of Europe’s most forward-thinking hotel brands: the partner guests never see, but always feel. From immaculate rooms to seamless remote check-ins, we deliver Hotel Operations-as-a-Service—housekeeping, maintenance, and guest operations—white-labeled under our partners’ brands.
WAS DU VERANTWORTEST
Lead, supervise, and develop a multicultural housekeeping team
Ensure rooms and shared spaces consistently meet cleanliness and quality standards
Plan staff schedules and manage workforce requirements
Track and improve KPIs such as quality, cost efficiency, and team performance
Manage stock, linen, and supplier relationships
Ensure safety, compliance, and smooth day-to-day operations
Together with the second Operations Manager for Housekeeping, you are responsible for the Berlin hotels
WER DU BIST
You have proven experience in the hotel, serviced apartment, or hospitality industry and several years of experience in housekeeping. You can clearly demonstrate which decisions have led to your success in this field. You've already worked as a housekeeping manager—you know which cleaning products to use where.
5+ years of housekeeping experience
Previous experience working as a Housekeeping Manager
Strong leadership and coaching skills
Confidence in working with KPIs and basic operational systems
A practical, organized, and process-driven mindset
Fluency in English and German or other languages are a plus
Flexibility to work on busy days and weekends when needed
You are currently working in Berlin or have worked in Berlin for more than 5 years
WARUM UNICORN
We’re building the next generation of hospitality services—with both feet firmly on the ground. We’re founder-led and profitable, which means we focus on margins, quality, and efficiency—not headlines. You’ll find a team that takes pride in getting the details right, treats every guest interaction as a promise kept, and believes that the best companies are built by people who truly care.
Working with a wide variety of brands in the serviced apartment industry
It's fun to work here.
Travel allowance.
Bonus potential linked to performance KPIs.
Company laptop, phone, and operational support.
Opportunity to grow with Unicorn as we expand in Germany and Europe.
Salary is negotiable within the range listed above, depending on experience 3,500€-4,200€ gross per month.
